Call Center 7841 Ip phones showing "Network Unavailable"

[siddhukaturi1]

Hi team,

Yesterday I face the issue with 2 of our Call center 7841 IP phones that showing "Network Unavailable" on the screen.When I check in setting, I am able to see the IP address but for active and standby server  we are observing none.I tried factory rest and it wont help. Kindly help us on the issue.

Thanks in advance.

[Manish Gogna]

Please check the following bug and post, it should apply to 7800 series as well

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCtr09039/?referring_site=bugquickviewredir

https://supportforums.cisco.com/discussion/12563886/6945-network-unavailable

If the switchport settings are okay, then try swapping with some other switchport and see if the issue follows the IP phone or the switchport.

Manish

[Mohammed Khan]

This could be a hardware problem . Open a TAC case .

Regards,

Mohammed Noor