Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
Hello everyone, I plan to upgrade the 8831 phone firmware to latest one 10.3(1)SR2 from 10.3(1) ( sip8831.10-3-1-16). I have the following questions, your information and support are highly appreciated. . Is it possible to just install the firmwa...
I had someone in our company help me create a package that I could remotely deploy to a user's computer to install Cisco IP Communicator (CIPC) and sets the TFTP addresses. It works well and CIPC is installed correctly but the only problem I have is...
Hi All We recently hookup a DX650 as business requirement but cross strange issue. Inbound internal/PSTN call works fine but get reorder tone when make outbound PSTN call. CM 10.5.2.13043-3 DX650 sipdx650.10-2-5-207 (which is the latest one) calling:...
Dear All, Please advise on the issue below we've installed BE6K with version 9.1(2) (CUCM, CUC and IM&P) two years back and now upgrading it to version 11.0. once we complete the upgrade we want deploy high availability and we've ordered new BE6M-...
We have Collaboration Edge Deployed.Notes : 1. We are using CUCM 10.5.2 and no jabber-config.xml file exist. 2. We have Split DNS. Though we have CUCM , IMP etc in company.local , users login both from inside and outside as user@company.c...
Hi,When I type an external number fro mmy 9971 phone, then type dial, the ip phone take too much time before the call goes really to PSTN. Other SIP or SCCP phones from the same infrastructure works fine exept this model ( it(s not a route plan relat...
Hello, I have a customer who has deployed Skype for Business and integrated it with CUCM 10 using an Audiocodes gateway. After a bit of work we have managed to get phones on CUCM to be able to call Skype clients and vice versa. The issue I now have i...
i discovered that my cucm is running on a snapshot , my manager assked me to delete the snap shot , the problem is im afraid if a revert all the phone and configuration of the cucm would be lost since the snapshot was created? can i make a snapshot m...
Hello all, A customer is experiencing a problem whereby the "Line Text Label", isn't showing up on the phone for 2 new phones that have just been added to their CUCM. I found a related link during my searches but there they get "Not available on this...
hi there, Setup: CUCM v10.5 Below is our existing hunt pilot setup for our IT Support hotline, which consist of 5 IT staff Incoming call to 18007777 is forwarded to hunt pilot number 7777, With a distribution algorithm of "Broadcast" to all 5 IT Sta...
Hi VG 248 firmware 1.2.1 analysis1. Verified the following, found that the status of the log level is in Trace level2. Although it is peak usage time and almost all the resource are utilised, but CPU utilisation is 40% and memory utilis...
I just completed setting up EMCC on two clusters and I have an error message - Login Unavailable (11) when I attempt to log in. I looked up the error message in http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/CUCM_BK_F3...
Hi all, Any advice that how I can add prefix ( such as 9) to Received/Missed Calls directories on phones? So people could just call back by searching the received/missed calls directories and then click dial. Looks there are two options ... on...
Have a 7841 where 3 of the 4 lines configured will not ring. The line that does ring is a shared line. No changes have occurred. Rebooted phone and no change. Changed the Ring Setting to "Ring" and that didn't work. Phone is running sip78xx.11-0...
Deall All, Since, I am poor at cucm basic optional features, I would like to know how/when does busy trigger feature help me. I referred a couple documents but not satisfied. Thank you in advance
