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4714
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4
Helpful
39
Replies

Call Drop on Consult Transfer

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mmaamm238
Level 1
Level 1

‎09-17-2023 04:47 AM

Hi,

I have a problem with consult call transfer. I have SIP trunk with ITSP. When I want to transfer an external call from 7965 to 7945 it drops but from 7945 to 7965 is successful. Both phones can call to each other and outside and blind transfer works without problem. My CUCM version is 11.5.

How can I troubleshoot it? Is it signaling or codec problem?

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39 Replies 39

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Carlo Poggiarelli
VIP
VIP
In response to mmaamm238

‎09-25-2023 01:09 PM

Hi,

It seems that you attached the same output for both calls as the destination is always the same.

Are these two phones in a shared line condition?

 

Please let us know 

 

Regards 

 

Carlo

Please rate all helpful posts "The more you help the more you learn"
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mmaamm238
Level 1
Level 1
In response to Carlo Poggiarelli

‎09-25-2023 07:30 PM

No, these are not shared line.

The number of 7965 is 710 and the number of 7945 is 706.

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Carlo Poggiarelli
VIP
VIP
In response to mmaamm238

‎09-25-2023 10:29 PM

Hi,

I see something strange when forwarding from 7965 to 7945.  In the working case (45 to 65) I can see both correct calling and called number while in non working case Calling and Called number are the same  as you make some kind of translation in CUCM while calling out.

Can you please check the CSS configured in both phone and line of both phones and see if it hits a translation pattern or a Called transform mask in ougoing route patterns.

To answer on how to enable Cube feature , under "voice service voip" add "mode border-element" .

After that command, you need to reload your VG to completely activate that feature.

Please let me know

 

Thanks

 

Regards

 

Carlo

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mmaamm238
Level 1
Level 1
In response to Carlo Poggiarelli

‎09-28-2023 07:22 AM - edited ‎09-28-2023 07:30 AM

Dear Carlo,

Both phones are in None partition and these aren't hit any translation pattern and I don't have Called Party Transform Mask in route patterns.

What is the next step?

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Carlo Poggiarelli
VIP
VIP
In response to mmaamm238

‎09-28-2023 10:44 PM

Ok,

Let's verify that both phones are in the same Device Pool and have the same MRGL assigned.

Than.. Is MTP option  flagged on Sip Trunk to your VG?

If yes, check the if it's the correct one.

Also check the DP and MRGL assigned to SIP Trunk.

 

Please let me know.

 

Regards

 

Carlo

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mmaamm238
Level 1
Level 1
In response to Carlo Poggiarelli

‎09-30-2023 07:03 AM

Dear Carlo,

Both phones and SIP trunk are in the default device pool and have the same MRGL assigned.

MTP option is flagged on SIP trunk and MTP Preferred Originating Codec is 711ulaw.

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Carlo Poggiarelli
VIP
VIP
In response to mmaamm238

‎09-30-2023 11:00 AM

Hi,

I guess that internal consult transfer works both waysc Correct?

I ask you to activate a debug ccsip for both working and non working case. I need to check a couple of things

 

Thanks a lot

 

Regards

 

Carlo

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Carlo Poggiarelli
VIP
VIP
In response to Carlo Poggiarelli

‎10-02-2023 09:46 AM

Hi,

Were you able to collect the debug output as I mentioned?

 

Thanks a lot

 

Carlo

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mmaamm238
Level 1
Level 1
In response to Carlo Poggiarelli

‎10-02-2023 10:39 AM

Dear Carlo,

Thank you

I attached 7965 to 7945 but for 7945 to 7965 get this error:

The attachment's 7945to7965.txt content type (text/plain) does not match its file extension and has been removed.

Preview file
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mmaamm238
Level 1
Level 1

‎10-02-2023 10:40 AM

from 7945 to 7965

.Sep 23 09:02:34: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:rrrrrr@wwwwww:5060 SIP/2.0
Via: SIP/2.0/UDP tttttt:5060;branch=z9hG4bK16cee2c5072d6
From: "Person3" <sip:706@tttttt>;tag=126107~5065a019-d8b8-4620-bc99-b88f9d4927d9-31698526
To: <sip:rrrrrr@wwwwww>
Date: Sat, 23 Sep 2023 04:32:34 GMT
Call-ID: 3603e280-50e16a62-13f9d-285aa8c0@tttttt
Supported: 100rel,timer,resource-priority,replaces
Min-SE: 1800
User-Agent: Cisco-CUCM11.5
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 101 INVITE
Expires: 180
Allow-Events: presence, kpml
Supported: X-cisco-srtp-fallback,X-cisco-original-called
Call-Info: <sip:tttttt:5060>;method="NOTIFY;Event=telephone-event;Duration=500"
Session-ID: 8a5bc1f73cbf467d86586260a82c2ba0;remote=00000000000000000000000000000000
Cisco-Guid: 0906224256-0000065536-0000004386-0677030080
Session-Expires: 1800
P-Asserted-Identity: "Person3" <sip:706@tttttt>
Remote-Party-ID: "Person3" <sip:706@tttttt>;party=calling;screen=yes;privacy=off
Contact: <sip:706@tttttt:5060>
Max-Forwards: 70
Content-Type: application/sdp
Content-Length: 204

v=0
o=CiscoSystemsCCM-SIP 126107 1 IN IP4 tttttt
s=SIP Call
c=IN IP4 tttttt
t=0 0
m=audio 30270 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15

.Sep 23 09:02:34: //557278/3603E2800000/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP tttttt:5060;branch=z9hG4bK16cee2c5072d6
From: "Person3" <sip:706@tttttt>;tag=126107~5065a019-d8b8-4620-bc99-b88f9d4927d9-31698526
To: <sip:rrrrrr@wwwwww>
Date: Sat, 23 Sep 2023 04:32:34 GMT
Call-ID: 3603e280-50e16a62-13f9d-285aa8c0@tttttt
CSeq: 101 INVITE
Allow-Events: kpml, telephone-event
Server: Cisco-SIPGateway/IOS-12.x
Content-Length: 0


.Sep 23 09:02:34: //557279/3603E2800000/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:rrrrrr@tttttt:5060 SIP/2.0
Via: SIP/2.0/UDP tttttt:5060;branch=z9hG4bK5A9F298A
Remote-Party-ID: "Person3" <sip:qqqqqq706@tttttt>;party=calling;screen=yes;privacy=off
From: "Person3" <sip:qqqqqq706@tttttt>;tag=6614BC28-FAD
To: <sip:rrrrrr@tttttt>
Date: Sat, 23 Sep 2023 04:32:34 GMT
Call-ID: D13BC4B-590111EE-BCF1CCC4-5A51A9C8@tttttt
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE: 1800
Cisco-Guid: 0906224256-0000065536-0000004386-0677030080
User-Agent: Cisco-SIPGateway/IOS-12.x
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Timestamp: 1695443554
Contact: <sip:qqqqqq706@tttttt:5060>
Call-Info: <sip:tttttt:5060>;method="NOTIFY;Event=telephone-event;Duration=2000"
Expires: 180
Allow-Events: kpml, telephone-event
Max-Forwards: 69
Session-Expires: 1800
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 250

v=0
o=CiscoSystemsSIP-GW-UserAgent 5759 2055 IN IP4 tttttt
s=SIP Call
c=IN IP4 tttttt
t=0 0
m=audio 17030 RTP/AVP 0 101
c=IN IP4 tttttt
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20

.Sep 23 09:02:34: //557279/3603E2800000/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP tttttt:5060;branch=z9hG4bK5A9F298A;received=tttttt
From: "Person3" <sip:qqqqqq706@tttttt>;tag=6614BC28-FAD
To: <sip:rrrrrr@tttttt>
Call-ID: D13BC4B-590111EE-BCF1CCC4-5A51A9C8@tttttt
CSeq: 101 INVITE
Server: SIP Server 1.0
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH, MESSAGE
Supported: replaces, timer
Session-Expires: 1800;refresher=uas
Contact: <sip:rrrrrr@tttttt:5060>
Content-Length: 0


.Sep 23 09:02:35: //557279/3603E2800000/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 183 Session Progress
Via: SIP/2.0/UDP tttttt:5060;branch=z9hG4bK5A9F298A;received=tttttt
From: "Person3" <sip:qqqqqq706@tttttt>;tag=6614BC28-FAD
To: <sip:rrrrrr@tttttt>;tag=as36c5cb3a
Call-ID: D13BC4B-590111EE-BCF1CCC4-5A51A9C8@tttttt
CSeq: 101 INVITE
Server: SIP Server 1.0
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH, MESSAGE
Supported: replaces, timer
Session-Expires: 1800;refresher=uas
Contact: <sip:rrrrrr@tttttt:5060>
Content-Type: application/sdp
Require: timer
Content-Length: 230

v=0
o=sip 1439189898 1439189898 IN IP4 tttttt
s=SIP Server 1.0
c=IN IP4 tttttt
t=0 0
m=audio 9408 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20
a=sendrecv

.Sep 23 09:02:35: //557278/3603E2800000/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 183 Session Progress
Via: SIP/2.0/UDP tttttt:5060;branch=z9hG4bK16cee2c5072d6
From: "Person3" <sip:706@tttttt>;tag=126107~5065a019-d8b8-4620-bc99-b88f9d4927d9-31698526
To: <sip:rrrrrr@wwwwww>;tag=6614C07C-4E4
Date: Sat, 23 Sep 2023 04:32:34 GMT
Call-ID: 3603e280-50e16a62-13f9d-285aa8c0@tttttt
CSeq: 101 INVITE
Require: 100rel
RSeq: 480
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: kpml, telephone-event
Remote-Party-ID: <sip:rrrrrr@wwwwww>;party=called;screen=yes;privacy=off
Contact: <sip:rrrrrr@wwwwww:5060>
Supported: sdp-anat
Server: Cisco-SIPGateway/IOS-12.x
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 255

v=0
o=CiscoSystemsSIP-GW-UserAgent 6821 913 IN IP4 wwwwww
s=SIP Call
c=IN IP4 wwwwww
t=0 0
m=audio 19084 RTP/AVP 0 101
c=IN IP4 wwwwww
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20

.Sep 23 09:02:35: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
PRACK sip:rrrrrr@wwwwww:5060 SIP/2.0
Via: SIP/2.0/UDP tttttt:5060;branch=z9hG4bK16cf08546337
From: "Person3" <sip:706@tttttt>;tag=126107~5065a019-d8b8-4620-bc99-b88f9d4927d9-31698526
To: <sip:rrrrrr@wwwwww>;tag=6614C07C-4E4
Date: Sat, 23 Sep 2023 04:32:34 GMT
Call-ID: 3603e280-50e16a62-13f9d-285aa8c0@tttttt
User-Agent: Cisco-CUCM11.5
CSeq: 102 PRACK
RAck: 480 101 INVITE
Allow-Events: presence, kpml
Max-Forwards: 70
Content-Length: 0


.Sep 23 09:02:35: //557278/3603E2800000/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP tttttt:5060;branch=z9hG4bK16cf08546337
From: "Person3" <sip:706@tttttt>;tag=126107~5065a019-d8b8-4620-bc99-b88f9d4927d9-31698526
To: <sip:rrrrrr@wwwwww>;tag=6614C07C-4E4
Date: Sat, 23 Sep 2023 04:32:35 GMT
Call-ID: 3603e280-50e16a62-13f9d-285aa8c0@tttttt
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 102 PRACK
Content-Length: 0


.Sep 23 09:02:35: //557279/3603E2800000/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP tttttt:5060;branch=z9hG4bK5A9F298A;received=tttttt
From: "Person3" <sip:qqqqqq706@tttttt>;tag=6614BC28-FAD
To: <sip:rrrrrr@tttttt>;tag=as36c5cb3a
Call-ID: D13BC4B-590111EE-BCF1CCC4-5A51A9C8@tttttt
CSeq: 101 INVITE
Server: SIP Server 1.0
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH, MESSAGE
Supported: replaces, timer
Session-Expires: 1800;refresher=uas
Contact: <sip:rrrrrr@tttttt:5060>
Content-Length: 0


.Sep 23 09:02:35: //557278/3603E2800000/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP tttttt:5060;branch=z9hG4bK16cee2c5072d6
From: "Person3" <sip:706@tttttt>;tag=126107~5065a019-d8b8-4620-bc99-b88f9d4927d9-31698526
To: <sip:rrrrrr@wwwwww>;tag=6614C07C-4E4
Date: Sat, 23 Sep 2023 04:32:35 GMT
Call-ID: 3603e280-50e16a62-13f9d-285aa8c0@tttttt
CSeq: 101 INVITE
Require: 100rel
RSeq: 481
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: kpml, telephone-event
Remote-Party-ID: <sip:rrrrrr@wwwwww>;party=called;screen=no;privacy=off
Contact: <sip:rrrrrr@wwwwww:5060>
Server: Cisco-SIPGateway/IOS-12.x
Content-Length: 0


.Sep 23 09:02:35: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
PRACK sip:rrrrrr@wwwwww:5060 SIP/2.0
Via: SIP/2.0/UDP tttttt:5060;branch=z9hG4bK16cf170b518a1
From: "Person3" <sip:706@tttttt>;tag=126107~5065a019-d8b8-4620-bc99-b88f9d4927d9-31698526
To: <sip:rrrrrr@wwwwww>;tag=6614C07C-4E4
Date: Sat, 23 Sep 2023 04:32:34 GMT
Call-ID: 3603e280-50e16a62-13f9d-285aa8c0@tttttt
User-Agent: Cisco-CUCM11.5
CSeq: 103 PRACK
RAck: 481 101 INVITE
Allow-Events: presence, kpml
Max-Forwards: 70
Content-Length: 0


.Sep 23 09:02:35: //557278/3603E2800000/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP tttttt:5060;branch=z9hG4bK16cf170b518a1
From: "Person3" <sip:706@tttttt>;tag=126107~5065a019-d8b8-4620-bc99-b88f9d4927d9-31698526
To: <sip:rrrrrr@wwwwww>;tag=6614C07C-4E4
Date: Sat, 23 Sep 2023 04:32:35 GMT
Call-ID: 3603e280-50e16a62-13f9d-285aa8c0@tttttt
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 103 PRACK
Content-Length: 0


.Sep 23 09:02:39: //557279/3603E2800000/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP tttttt:5060;branch=z9hG4bK5A9F298A;received=tttttt
From: "Person3" <sip:qqqqqq706@tttttt>;tag=6614BC28-FAD
To: <sip:rrrrrr@tttttt>;tag=as36c5cb3a
Call-ID: D13BC4B-590111EE-BCF1CCC4-5A51A9C8@tttttt
CSeq: 101 INVITE
Server: SIP Server 1.0
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH, MESSAGE
Supported: replaces, timer
Session-Expires: 1800;refresher=uas
Contact: <sip:rrrrrr@tttttt:5060>
Content-Type: application/sdp
Require: timer
Content-Length: 230

v=0
o=sip 1439189898 1439189898 IN IP4 tttttt
s=SIP Server 1.0
c=IN IP4 tttttt
t=0 0
m=audio 9408 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20
a=sendrecv

.Sep 23 09:02:39: //557279/3603E2800000/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:rrrrrr@tttttt:5060 SIP/2.0
Via: SIP/2.0/UDP tttttt:5060;branch=z9hG4bK5A9F3563
From: "Person3" <sip:qqqqqq706@tttttt>;tag=6614BC28-FAD
To: <sip:rrrrrr@tttttt>;tag=as36c5cb3a
Date: Sat, 23 Sep 2023 04:32:34 GMT
Call-ID: D13BC4B-590111EE-BCF1CCC4-5A51A9C8@tttttt
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: kpml, telephone-event
Content-Length: 0


.Sep 23 09:02:39: //557278/3603E2800000/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP tttttt:5060;branch=z9hG4bK16cee2c5072d6
From: "Person3" <sip:706@tttttt>;tag=126107~5065a019-d8b8-4620-bc99-b88f9d4927d9-31698526
To: <sip:rrrrrr@wwwwww>;tag=6614C07C-4E4
Date: Sat, 23 Sep 2023 04:32:35 GMT
Call-ID: 3603e280-50e16a62-13f9d-285aa8c0@tttttt
CSeq: 101 INVITE
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: kpml, telephone-event
Remote-Party-ID: <sip:rrrrrr@wwwwww>;party=called;screen=no;privacy=off
Contact: <sip:rrrrrr@wwwwww:5060>
Supported: replaces
Supported: sdp-anat
Server: Cisco-SIPGateway/IOS-12.x
Session-Expires: 1800;refresher=uas
Require: timer
Supported: timer
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 255

v=0
o=CiscoSystemsSIP-GW-UserAgent 6821 913 IN IP4 wwwwww
s=SIP Call
c=IN IP4 wwwwww
t=0 0
m=audio 19084 RTP/AVP 0 101
c=IN IP4 wwwwww
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20

.Sep 23 09:02:39: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
ACK sip:rrrrrr@wwwwww:5060 SIP/2.0
Via: SIP/2.0/UDP tttttt:5060;branch=z9hG4bK16cf2644fe6a2
From: "Person3" <sip:706@tttttt>;tag=126107~5065a019-d8b8-4620-bc99-b88f9d4927d9-31698526
To: <sip:rrrrrr@wwwwww>;tag=6614C07C-4E4
Date: Sat, 23 Sep 2023 04:32:34 GMT
Call-ID: 3603e280-50e16a62-13f9d-285aa8c0@tttttt
User-Agent: Cisco-CUCM11.5
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: presence, kpml
Content-Length: 0


VOIP#
VOIP#
VOIP#
VOIP#
VOIP#
VOIP#
VOIP#
VOIP#
VOIP#
VOIP#
.Sep 23 09:02:45: %ENVMON-4-FAN_LOW_RPM: Fan 1 service recommended
.Sep 23 09:02:45: %ENVMON-4-FAN_LOW_RPM: Fan 3 service recommended
VOIP#
VOIP#
VOIP#
VOIP#
VOIP#
.Sep 23 09:03:03: //557280/000000000000/SIP/Msg/ccsipDisplayMsg:
Sent:
OPTIONS sip:tttttt:5060 SIP/2.0
Via: SIP/2.0/UDP wwwwww:5060;branch=z9hG4bK5A9F4BE8
From: <sip:wwwwww>;tag=66152C24-16FA
To: <sip:tttttt>
Date: Sat, 23 Sep 2023 04:33:03 GMT
Call-ID: 1E2A20B0-590111EE-BCF2CCC4-5A51A9C8@wwwwww
User-Agent: Cisco-SIPGateway/IOS-12.x
Max-Forwards: 70
CSeq: 101 OPTIONS
Contact: <sip:wwwwww:5060>
Content-Length: 0


.Sep 23 09:03:03: //557280/000000000000/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP wwwwww:5060;branch=z9hG4bK5A9F4BE8
From: <sip:wwwwww>;tag=66152C24-16FA
To: <sip:tttttt>;tag=151735001
Date: Sat, 23 Sep 2023 04:33:03 GMT
Call-ID: 1E2A20B0-590111EE-BCF2CCC4-5A51A9C8@wwwwww
Server: Cisco-CUCM11.5
CSeq: 101 OPTIONS
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
Content-Length: 0


.Sep 23 09:03:06: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
OPTIONS sip:wwwwww:5060 SIP/2.0
Via: SIP/2.0/UDP tttttt:5060;branch=z9hG4bK16cf34dc15d89
From: <sip:tttttt>;tag=341402351
To: <sip:wwwwww>
Date: Sat, 23 Sep 2023 04:33:06 GMT
Call-ID: 4916b280-50e16a82-13f9f-285aa8c0@tttttt
User-Agent: Cisco-CUCM11.5
CSeq: 101 OPTIONS
Contact: <sip:tttttt:5060>
Max-Forwards: 0
Content-Length: 0


.Sep 23 09:03:06: //557281/1FF78DB8BCF3/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP tttttt:5060;branch=z9hG4bK16cf34dc15d89
From: <sip:tttttt>;tag=341402351
To: <sip:wwwwww>;tag=661537F4-1583
Date: Sat, 23 Sep 2023 04:33:06 GMT
Call-ID: 4916b280-50e16a82-13f9f-285aa8c0@tttttt
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 101 OPTIONS
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Accept: application/sdp
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Content-Type: application/sdp
Content-Length: 464

v=0
o=CiscoSystemsSIP-GW-UserAgent 4462 7809 IN IP4 wwwwww
s=SIP Call
c=IN IP4 wwwwww
t=0 0
m=audio 0 RTP/AVP 18 0 8 9 4 2 15 3
c=IN IP4 wwwwww
m=image 0 udptl t38
c=IN IP4 wwwwww
a=T38FaxVersion:0
a=T38MaxBitRate:9600
a=T38FaxFillBitRemoval:0
a=T38FaxTranscodingMMR:0
a=T38FaxTranscodingJBIG:0
a=T38FaxRateManagement:transferredTCF
a=T38FaxMaxBuffer:200
a=T38FaxMaxDatagram:320
a=T38FaxUdpEC:t38UDPRedundancy

.Sep 23 09:03:07: //557282/000000000000/SIP/Msg/ccsipDisplayMsg:
Sent:
OPTIONS sip:tttttt:5060 SIP/2.0
Via: SIP/2.0/UDP tttttt:5060;branch=z9hG4bK5A9F5E18
From: <sip:tttttt>;tag=66153D00-1D87
To: <sip:tttttt>
Date: Sat, 23 Sep 2023 04:33:07 GMT
Call-ID: 20BCB193-590111EE-BCF4CCC4-5A51A9C8@tttttt
User-Agent: Cisco-SIPGateway/IOS-12.x
Max-Forwards: 70
CSeq: 101 OPTIONS
Contact: <sip:tttttt:5060>
Content-Length: 0


.Sep 23 09:03:07: //557282/000000000000/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP tttttt:5060;branch=z9hG4bK5A9F5E18;received=tttttt
From: <sip:tttttt>;tag=66153D00-1D87
To: <sip:tttttt>;tag=as7ad8ddf1
Call-ID: 20BCB193-590111EE-BCF4CCC4-5A51A9C8@tttttt
CSeq: 101 OPTIONS
Server: SIP Server 1.0
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH, MESSAGE
Supported: replaces, timer
Contact: <sip:tttttt:5060>
Accept: application/sdp
Content-Length: 0


.Sep 23 09:03:09: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
UPDATE sip:rrrrrr@wwwwww:5060 SIP/2.0
Via: SIP/2.0/UDP tttttt:5060;branch=z9hG4bK16cf455c7a5b8
From: "Person3" <sip:706@tttttt>;tag=126107~5065a019-d8b8-4620-bc99-b88f9d4927d9-31698526
To: <sip:rrrrrr@wwwwww>;tag=6614C07C-4E4
Date: Sat, 23 Sep 2023 04:32:34 GMT
Call-ID: 3603e280-50e16a62-13f9d-285aa8c0@tttttt
User-Agent: Cisco-CUCM11.5
Max-Forwards: 70
Supported: timer,resource-priority,replaces
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 104 UPDATE
Session-ID: 2c85f0215a474055ada026ba31698532;remote=a17754dea08e4a7732d6a933ab126107
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Session-Expires: 1800;refresher=uas
Min-SE: 1800
P-Asserted-Identity: "Person2" <sip:710@tttttt>
Remote-Party-ID: "Person2" <sip:710@tttttt>;party=calling;screen=yes;privacy=off
Contact: <sip:706@tttttt:5060>
Content-Length: 0


.Sep 23 09:03:09: //557279/3603E2800000/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:rrrrrr@tttttt:5060 SIP/2.0
Via: SIP/2.0/UDP tttttt:5060;branch=z9hG4bK5A9F666A
Remote-Party-ID: "Person3" <sip:qqqqqq706@tttttt>;party=calling;screen=yes;privacy=off
From: "Person3" <sip:qqqqqq706@tttttt>;tag=6614BC28-FAD
To: <sip:rrrrrr@tttttt>;tag=as36c5cb3a
Date: Sat, 23 Sep 2023 04:33:09 GMT
Call-ID: D13BC4B-590111EE-BCF1CCC4-5A51A9C8@tttttt
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE: 1800
Cisco-Guid: 0906224256-0000065536-0000004386-0677030080
User-Agent: Cisco-SIPGateway/IOS-12.x
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 102 INVITE
Max-Forwards: 70
Timestamp: 1695443589
Contact: <sip:qqqqqq706@tttttt:5060>
Expires: 180
Allow-Events: kpml, telephone-event
Session-Expires: 1800;refresher=uas
Content-Type: application/sdp
Content-Length: 250

v=0
o=CiscoSystemsSIP-GW-UserAgent 5759 2055 IN IP4 tttttt
s=SIP Call
c=IN IP4 tttttt
t=0 0
m=audio 17030 RTP/AVP 0 101
c=IN IP4 tttttt
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20

.Sep 23 09:03:09: //557278/3603E2800000/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP tttttt:5060;branch=z9hG4bK16cf455c7a5b8
From: "Person3" <sip:706@tttttt>;tag=126107~5065a019-d8b8-4620-bc99-b88f9d4927d9-31698526
To: <sip:rrrrrr@wwwwww>;tag=6614C07C-4E4
Date: Sat, 23 Sep 2023 04:33:09 GMT
Call-ID: 3603e280-50e16a62-13f9d-285aa8c0@tttttt
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 104 UPDATE
Allow-Events: kpml, telephone-event
Contact: <sip:rrrrrr@wwwwww:5060>
Session-Expires: 1800;refresher=uas
Require: timer
Supported: timer
Content-Length: 0


.Sep 23 09:03:09: //557279/3603E2800000/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP tttttt:5060;branch=z9hG4bK5A9F666A;received=tttttt
From: "Person3" <sip:qqqqqq706@tttttt>;tag=6614BC28-FAD
To: <sip:rrrrrr@tttttt>;tag=as36c5cb3a
Call-ID: D13BC4B-590111EE-BCF1CCC4-5A51A9C8@tttttt
CSeq: 102 INVITE
Server: SIP Server 1.0
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH, MESSAGE
Supported: replaces, timer
Session-Expires: 1800;refresher=uas
Contact: <sip:rrrrrr@tttttt:5060>
Content-Length: 0


.Sep 23 09:03:09: //557279/3603E2800000/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP tttttt:5060;branch=z9hG4bK5A9F666A;received=tttttt
From: "Person3" <sip:qqqqqq706@tttttt>;tag=6614BC28-FAD
To: <sip:rrrrrr@tttttt>;tag=as36c5cb3a
Call-ID: D13BC4B-590111EE-BCF1CCC4-5A51A9C8@tttttt
CSeq: 102 INVITE
Server: SIP Server 1.0
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH, MESSAGE
Supported: replaces, timer
Session-Expires: 1800;refresher=uas
Contact: <sip:rrrrrr@tttttt:5060>
Content-Type: application/sdp
Require: timer
Content-Length: 230

v=0
o=sip 1439189898 1439189899 IN IP4 tttttt
s=SIP Server 1.0
c=IN IP4 tttttt
t=0 0
m=audio 9408 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20
a=sendrecv

.Sep 23 09:03:09: //557279/3603E2800000/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:rrrrrr@tttttt:5060 SIP/2.0
Via: SIP/2.0/UDP tttttt:5060;branch=z9hG4bK5A9F7882
From: "Person3" <sip:qqqqqq706@tttttt>;tag=6614BC28-FAD
To: <sip:rrrrrr@tttttt>;tag=as36c5cb3a
Date: Sat, 23 Sep 2023 04:33:09 GMT
Call-ID: D13BC4B-590111EE-BCF1CCC4-5A51A9C8@tttttt
Max-Forwards: 70
CSeq: 102 ACK
Allow-Events: kpml, telephone-event
Content-Length: 0

 

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Carlo Poggiarelli
VIP
VIP
In response to mmaamm238

‎10-02-2023 12:37 PM

Ok,

Let’s try to restart Voice Media Streaming Application Service from Cisco Unified Serviceability —> Features Services Menu

Another question.. Which SIP Profile did you apply to SIP trunk on CUCM?

 

Please Let me know 

 

Regards 

 

Carlo

Please rate all helpful posts "The more you help the more you learn"
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mmaamm238
Level 1
Level 1
In response to Carlo Poggiarelli

‎10-03-2023 10:15 AM

Dear Carlo,

It is Standard SIP Profile with Options ping.

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Carlo Poggiarelli
VIP
VIP
In response to mmaamm238

‎10-04-2023 07:52 AM

Hi,

Did you reset the Voice Media Streaming Application Service ?

The Cucm's SDL Log after a failing test would be very usefull to determine where the process is dropping the call.

Can you provide me it?

 

Thanks a lot.

 

Regards

 

Carlo

Please rate all helpful posts "The more you help the more you learn"
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mmaamm238
Level 1
Level 1
In response to Carlo Poggiarelli

‎10-08-2023 09:09 PM

Dear Carlo,

Yes I restarted Voice Media Streaming Application Service.

How can I collect SDL Log?

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Carlo Poggiarelli
VIP
VIP
In response to mmaamm238

‎10-08-2023 09:49 PM

Hi,
You need to download Real Time Monitoring Tool from CUCM Application Menu.
Once installed You can download the log from Trace and log Central , select Collect Files.
Select Cucm process and then you can download the Sdl log.

Please let me know.


Regards

Carlo
Please rate all helpful posts "The more you help the more you learn"
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