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Call fails after approximately 10 minutes with SIP/2.0 488 Not Acceptable Media

Humongous
Level 1
Level 1

It has happened two times with the same external number.  Any ideas - I am attaching logs and a trace file - let me know what else you need me to send - TIA!

013/10/28 13:32:34.381|SIPT|0|UDP|IN|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|57315|2,100,220,1.774792^192.168.99.6^*|14463089|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|INVITE

2013/10/28 13:32:34.381|SIPT|0|UDP|OUT|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|5060|2,100,220,1.774792^192.168.99.6^*|14463090|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|100 Trying

2013/10/28 13:32:34.384|CC|SETUP|49652881|49652882|+191XXXXX222|3706|3706

2013/10/28 13:32:34.393|SIPT|49652881|UDP|OUT|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|5060|2,100,220,1.774792^192.168.99.6^*|14463091|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|180 Ringing

2013/10/28 13:32:36.577|SIPT|49652881|UDP|OUT|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|5060|1,100,50,1.61293731^192.168.46.10^HHH-BUF-MTP|14463094|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|200 OK

2013/10/28 13:32:36.595|SIPT|49652881|UDP|IN|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|57315|2,100,220,1.774793^192.168.99.6^*|14463095|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|ACK

2013/10/28 13:42:38.332|SIPT|49652881|UDP|IN|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|56256|2,100,220,1.774841^192.168.99.6^*|14463664|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|INVITE

2013/10/28 13:42:38.333|SIPT|49652881|UDP|OUT|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|5060|2,100,220,1.774841^192.168.99.6^*|14463665|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|100 Trying

2013/10/28 13:42:38.368|SIPT|49652881|UDP|OUT|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|5060|2,100,220,1.774841^192.168.99.6^*|14463666|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|488 Not Acceptable Media

2013/10/28 13:42:38.382|SIPT|49652881|UDP|IN|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|56256|2,100,220,1.774842^192.168.99.6^*|14463667|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|ACK

2013/10/28 13:42:38.418|SIPT|49652881|UDP|IN|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|56256|2,100,220,1.774843^192.168.99.6^*|14463668|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|BYE

2013/10/28 13:42:38.915|SIPT|49652881|UDP|IN|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|56256|2,100,220,1.774844^192.168.99.6^*|14463671|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|BYE

2013/10/28 13:42:39.914|SIPT|49652881|UDP|IN|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|56256|2,100,220,1.774846^192.168.99.6^*|14463676|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|BYE

2013/10/28 13:42:41.915|SIPT|49652881|UDP|IN|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|56256|2,100,220,1.774847^192.168.99.6^*|14463679|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|BYE

2013/10/28 13:42:45.915|SIPT|49652881|UDP|IN|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|56256|2,100,220,1.774848^192.168.99.6^*|14463680|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|BYE

2013/10/28 13:42:49.915|SIPT|49652881|UDP|IN|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|56256|2,100,220,1.774849^192.168.99.6^*|14463681|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|BYE

2013/10/28 13:42:53.914|SIPT|49652881|UDP|IN|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|56256|2,100,220,1.774851^192.168.99.6^*|14463690|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|BYE

2013/10/28 13:42:57.914|SIPT|49652881|UDP|IN|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|56256|2,100,220,1.774852^192.168.99.6^*|14463695|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|BYE

2013/10/28 13:43:01.914|SIPT|49652881|UDP|IN|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|56256|2,100,220,1.774855^192.168.99.6^*|14463707|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|BYE

2013/10/28 13:43:05.914|SIPT|49652881|UDP|IN|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|56256|2,100,220,1.774856^192.168.99.6^*|14463710|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|BYE

2013/10/28 13:43:09.914|SIPT|49652881|UDP|IN|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|56256|2,100,220,1.774857^192.168.99.6^*|14463711|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|BYE

======================================

INVITE sip:71XXXX3706@172.30.42.12:5060 SIP/2.0

Via: SIP/2.0/UDP 192.168.99.6:5060;branch=z9hG4bKBE67190B

From: "CLIENT" <sip:91XXXXX222@10.250.0.6>;tag=5C565B10-262E

To: <sip:71XXXX3706@172.30.42.12>

Date: Mon, 28 Oct 2013 17:40:42 GMT

Call-ID: E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6

Supported: 100rel,timer,resource-priority,replaces,sdp-anat

Min-SE: 1800

Cisco-Guid: 3872039699-1059983843-2584918966-1141738451

User-Agent: Cisco-SIPGateway/IOS-12.x

Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER

CSeq: 101 INVITE

Timestamp: 1382982042

Contact: <sip:91XXXXX222@192.168.99.6:5060>

Expires: 180

Allow-Events: telephone-event

Max-Forwards: 46

Content-Type: application/sdp

Content-Disposition: session;handling=required

Content-Length: 247

v=0

o=CiscoSystemsSIP-GW-UserAgent 1446 7588 IN IP4 192.168.99.6

s=SIP Call

c=IN IP4 192.168.99.6

t=0 0

m=audio 22708 RTP/AVP 0 101

c=IN IP4 192.168.99.6

a=rtpmap:0 PCMU/8000

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-15

a=ptime:20

====================

SIP/2.0 100 Trying

Via: SIP/2.0/UDP 192.168.99.6:5060;branch=z9hG4bKBE67190B

From: "CLIENT" <sip:91XXXXX222@10.250.0.6>;tag=5C565B10-262E

To: <sip:71XXXX3706@172.30.42.12>

Date: Mon, 28 Oct 2013 17:32:34 GMT

Call-ID: E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6

CSeq: 101 INVITE

Allow-Events: presence

Content-Length: 0

================================

SIP/2.0 180 Ringing

Via: SIP/2.0/UDP 192.168.99.6:5060;branch=z9hG4bKBE67190B

From: "CLIENT" <sip:91XXXXX222@10.250.0.6>;tag=5C565B10-262E

To: <sip:71XXXX3706@172.30.42.12>;tag=6359500~6d755948-9d75-4e9b-bf71-b6b4faa4840e-49652881

Date: Mon, 28 Oct 2013 17:32:34 GMT

Call-ID: E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6

CSeq: 101 INVITE

Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY

Allow-Events: presence

Supported: X-cisco-srtp-fallback

Supported: Geolocation

P-Asserted-Identity: "SAMUEL" <sip:3706@172.30.42.12>

Remote-Party-ID: "SAMUEL" <sip:3706@172.30.42.12>;party=called;screen=yes;privacy=off

Contact: <sip:71XXXX3706@172.30.42.12:5060>

Content-Length: 0

==================================

SIP/2.0 200 OK

Via: SIP/2.0/UDP 192.168.99.6:5060;branch=z9hG4bKBE67190B

From: "CLIENT" <sip:91XXXXX222@10.250.0.6>;tag=5C565B10-262E

To: <sip:71XXXX3706@172.30.42.12>;tag=6359500~6d755948-9d75-4e9b-bf71-b6b4faa4840e-49652881

Date: Mon, 28 Oct 2013 17:32:34 GMT

Call-ID: E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6

CSeq: 101 INVITE

Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY

Allow-Events: presence, kpml

Supported: replaces

Supported: X-cisco-srtp-fallback

Supported: Geolocation

Session-Expires: 50000;refresher=uas

Require: timer

P-Asserted-Identity: "SAMUEL" <sip:3706@172.30.42.12>

Remote-Party-ID: "SAMUEL" <sip:3706@172.30.42.12>;party=called;screen=yes;privacy=off

Contact: <sip:71XXXX3706@172.30.42.12:5060>

Content-Type: application/sdp

Content-Length: 213

v=0

o=CiscoSystemsCCM-SIP 2000 1 IN IP4 172.30.42.12

s=SIP Call

c=IN IP4 192.168.46.10

t=0 0

m=audio 31188 RTP/AVP 0 101

a=rtpmap:0 PCMU/8000

a=ptime:20

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-15

==========================

ACK sip:71XXXX3706@172.30.42.12:5060 SIP/2.0

Via: SIP/2.0/UDP 192.168.99.6:5060;branch=z9hG4bKBE68183A

From: "CLIENT" <sip:91XXXXX222@10.250.0.6>;tag=5C565B10-262E

To: <sip:71XXXX3706@172.30.42.12>;tag=6359500~6d755948-9d75-4e9b-bf71-b6b4faa4840e-49652881

Date: Mon, 28 Oct 2013 17:40:42 GMT

Call-ID: E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6

Max-Forwards: 70

CSeq: 101 ACK

Allow-Events: telephone-event

Content-Length: 0

=============================

INVITE sip:71XXXX3706@172.30.42.12:5060 SIP/2.0

Via: SIP/2.0/UDP 192.168.99.6:5060;branch=z9hG4bKBE83244C

From: "CLIENT" <sip:91XXXXX222@10.250.0.6>;tag=5C565B10-262E

To: <sip:71XXXX3706@172.30.42.12>;tag=6359500~6d755948-9d75-4e9b-bf71-b6b4faa4840e-49652881

Date: Mon, 28 Oct 2013 17:50:46 GMT

Call-ID: E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6

Supported: 100rel,timer,resource-priority,replaces,sdp-anat

Min-SE: 1800

Cisco-Guid: 3872039699-1059983843-2584918966-1141738451

User-Agent: Cisco-SIPGateway/IOS-12.x

Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER

CSeq: 102 INVITE

Max-Forwards: 70

Timestamp: 1382982646

Contact: <sip:91XXXXX222@192.168.99.6:5060>

Expires: 180

Allow-Events: telephone-event

Session-Expires: 50000;refresher=uas

Content-Type: application/sdp

Content-Length: 241

v=0

o=CiscoSystemsSIP-GW-UserAgent 1446 7589 IN IP4 192.168.99.6

s=SIP Call

c=IN IP4 192.168.99.6

t=0 0

m=audio 22708 RTP/AVP 18

c=IN IP4 192.168.99.6

a=rtpmap:18 G729/8000

a=fmtp:18 annexb=no

a=ptime:20

a=silenceSupp:off - - - -

==================================

SIP/2.0 100 Trying

Via: SIP/2.0/UDP 192.168.99.6:5060;branch=z9hG4bKBE83244C

From: "CLIENT" <sip:91XXXXX222@10.250.0.6>;tag=5C565B10-262E

To: <sip:71XXXX3706@172.30.42.12>;tag=6359500~6d755948-9d75-4e9b-bf71-b6b4faa4840e-49652881

Date: Mon, 28 Oct 2013 17:42:38 GMT

Call-ID: E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6

CSeq: 102 INVITE

Allow-Events: presence, kpml

Content-Length: 0

==========================

SIP/2.0 488 Not Acceptable Media

Via: SIP/2.0/UDP 192.168.99.6:5060;branch=z9hG4bKBE83244C

From: "CLIENT" <sip:91XXXXX222@10.250.0.6>;tag=5C565B10-262E

To: <sip:71XXXX3706@172.30.42.12>;tag=6359500~6d755948-9d75-4e9b-bf71-b6b4faa4840e-49652881

Date: Mon, 28 Oct 2013 17:42:38 GMT

Call-ID: E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6

CSeq: 102 INVITE

Allow-Events: presence, kpml

P-Asserted-Identity: "SAMUEL" <sip:3706@172.30.42.12>

Remote-Party-ID: "SAMUEL" <sip:3706@172.30.42.12>;party=called;screen=yes;privacy=off

Contact: <sip:71XXXX3706@172.30.42.12:5060>

Content-Length: 0

==================================

ACK sip:71XXXX3706@172.30.42.12:5060 SIP/2.0

Via: SIP/2.0/UDP 192.168.99.6:5060;branch=z9hG4bKBE83244C

From: "CLIENT" <sip:91XXXXX222@10.250.0.6>;tag=5C565B10-262E

To: <sip:71XXXX3706@172.30.42.12>;tag=6359500~6d755948-9d75-4e9b-bf71-b6b4faa4840e-49652881

Date: Mon, 28 Oct 2013 17:50:46 GMT

Call-ID: E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6

Max-Forwards: 70

CSeq: 102 ACK

Allow-Events: telephone-event

Content-Length: 0

======================================

BYE sip:71XXXX3706@172.30.42.12:5060 SIP/2.0

Via: SIP/2.0/UDP 192.168.99.6:5060;branch=z9hG4bKBE841253

From: "CLIENT" <sip:91XXXXX222@10.250.0.6>;tag=5C565B10-262E

To: <sip:71XXXX3706@172.30.42.12>;tag=6359500~6d755948-9d75-4e9b-bf71-b6b4faa4840e-49652881

Date: Mon, 28 Oct 2013 17:50:46 GMT

Call-ID: E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6

User-Agent: Cisco-SIPGateway/IOS-12.x

Max-Forwards: 70

Timestamp: 1382982646

CSeq: 103 BYE

Reason: Q.850;cause=16

P-RTP-Stat: PS=30087,OS=4813920,PR=30085,OR=4813600,PL=0,JI=0,LA=0,DU=601

Content-Length: 0

=================================

BYE sip:71XXXX3706@172.30.42.12:5060 SIP/2.0

Via: SIP/2.0/UDP 192.168.99.6:5060;branch=z9hG4bKBE841253

From: "CLIENT" <sip:91XXXXX222@10.250.0.6>;tag=5C565B10-262E

To: <sip:71XXXX3706@172.30.42.12>;tag=6359500~6d755948-9d75-4e9b-bf71-b6b4faa4840e-49652881

Date: Mon, 28 Oct 2013 17:50:46 GMT

Call-ID: E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6

User-Agent: Cisco-SIPGateway/IOS-12.x

Max-Forwards: 70

Timestamp: 1382982646

CSeq: 103 BYE

Reason: Q.850;cause=16

P-RTP-Stat: PS=30087,OS=4813920,PR=30085,OR=4813600,PL=0,JI=0,LA=0,DU=601

Content-Length: 0

===============================

BYE sip:71XXXX3706@172.30.42.12:5060 SIP/2.0

Via: SIP/2.0/UDP 192.168.99.6:5060;branch=z9hG4bKBE841253

From: "CLIENT" <sip:91XXXXX222@10.250.0.6>;tag=5C565B10-262E

To: <sip:71XXXX3706@172.30.42.12>;tag=6359500~6d755948-9d75-4e9b-bf71-b6b4faa4840e-49652881

Date: Mon, 28 Oct 2013 17:50:46 GMT

Call-ID: E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6

User-Agent: Cisco-SIPGateway/IOS-12.x

Max-Forwards: 70

Timestamp: 1382982647

CSeq: 103 BYE

Reason: Q.850;cause=16

P-RTP-Stat: PS=30087,OS=4813920,PR=30085,OR=4813600,PL=0,JI=0,LA=0,DU=601

Content-Length: 0

==================================

BYE sip:71XXXX3706@172.30.42.12:5060 SIP/2.0

Via: SIP/2.0/UDP 192.168.99.6:5060;branch=z9hG4bKBE841253

From: "CLIENT" <sip:91XXXXX222@10.250.0.6>;tag=5C565B10-262E

To: <sip:71XXXX3706@172.30.42.12>;tag=6359500~6d755948-9d75-4e9b-bf71-b6b4faa4840e-49652881

Date: Mon, 28 Oct 2013 17:50:46 GMT

Call-ID: E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6

User-Agent: Cisco-SIPGateway/IOS-12.x

Max-Forwards: 70

Timestamp: 1382982649

CSeq: 103 BYE

Reason: Q.850;cause=16

P-RTP-Stat: PS=30087,OS=4813920,PR=30085,OR=4813600,PL=0,JI=0,LA=0,DU=601

Content-Length: 0

=============================

BYE sip:71XXXX3706@172.30.42.12:5060 SIP/2.0

Via: SIP/2.0/UDP 192.168.99.6:5060;branch=z9hG4bKBE841253

From: "CLIENT" <sip:91XXXXX222@10.250.0.6>;tag=5C565B10-262E

To: <sip:71XXXX3706@172.30.42.12>;tag=6359500~6d755948-9d75-4e9b-bf71-b6b4faa4840e-49652881

Date: Mon, 28 Oct 2013 17:50:46 GMT

Call-ID: E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6

User-Agent: Cisco-SIPGateway/IOS-12.x

Max-Forwards: 70

Timestamp: 1382982653

CSeq: 103 BYE

Reason: Q.850;cause=16

P-RTP-Stat: PS=30087,OS=4813920,PR=30085,OR=4813600,PL=0,JI=0,LA=0,DU=601

Content-Length: 0

=============================

4 Replies 4

Ayodeji Okanlawon
VIP Alumni
VIP Alumni

Gary,

From the logs, Here is what I observed

Your gateway is sending a RE-INVITE to cucm during the call with a different media capabilites.The original call was established using G711ulaw. Then in the middle of the call, the CUBE sends  re-INVITE with only G729 advertised

INVITE sip:71XXXX3706@172.30.42.12:5060 SIP/2.0

Via: SIP/2.0/UDP 192.168.99.6:5060;branch=z9hG4bKBE83244C

From: "CLIENT" <91XXXXX222>;tag=5C565B10-262E

To: <71XXXX3706>;tag=6359500~6d755948-9d75-4e9b-bf71-b6b4faa4840e-49652881

--

--

m=audio 22708 RTP/AVP 18

This is a little odd and unless we see the full logs that contain the other part of the call leg we wont know why your gateway is sending a re-INVITE with different media to the establised call.

So please send the full debug ccsip mesages...as we need to see the other side of the call.

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

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Thanks for your response - do you want debug ccsip message or debug ccsip all? Thanks!

debug ccsip messages only

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

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FYI - waiting for another meeting to be setup w/ this number.  I will collect debugs and send when that happens - thanks!