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Call fails after approximately 10 minutes with SIP/2.0 488 Not Acceptable Media

Humongous
Level 1
Level 1

‎10-30-2013 12:13 PM - edited ‎03-16-2019 08:09 PM

It has happened two times with the same external number.  Any ideas - I am attaching logs and a trace file - let me know what else you need me to send - TIA!

013/10/28 13:32:34.381|SIPT|0|UDP|IN|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|57315|2,100,220,1.774792^192.168.99.6^*|14463089|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|INVITE

2013/10/28 13:32:34.381|SIPT|0|UDP|OUT|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|5060|2,100,220,1.774792^192.168.99.6^*|14463090|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|100 Trying

2013/10/28 13:32:34.384|CC|SETUP|49652881|49652882|+191XXXXX222|3706|3706

2013/10/28 13:32:34.393|SIPT|49652881|UDP|OUT|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|5060|2,100,220,1.774792^192.168.99.6^*|14463091|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|180 Ringing

2013/10/28 13:32:36.577|SIPT|49652881|UDP|OUT|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|5060|1,100,50,1.61293731^192.168.46.10^HHH-BUF-MTP|14463094|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|200 OK

2013/10/28 13:32:36.595|SIPT|49652881|UDP|IN|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|57315|2,100,220,1.774793^192.168.99.6^*|14463095|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|ACK

2013/10/28 13:42:38.332|SIPT|49652881|UDP|IN|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|56256|2,100,220,1.774841^192.168.99.6^*|14463664|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|INVITE

2013/10/28 13:42:38.333|SIPT|49652881|UDP|OUT|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|5060|2,100,220,1.774841^192.168.99.6^*|14463665|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|100 Trying

2013/10/28 13:42:38.368|SIPT|49652881|UDP|OUT|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|5060|2,100,220,1.774841^192.168.99.6^*|14463666|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|488 Not Acceptable Media

2013/10/28 13:42:38.382|SIPT|49652881|UDP|IN|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|56256|2,100,220,1.774842^192.168.99.6^*|14463667|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|ACK

2013/10/28 13:42:38.418|SIPT|49652881|UDP|IN|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|56256|2,100,220,1.774843^192.168.99.6^*|14463668|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|BYE

2013/10/28 13:42:38.915|SIPT|49652881|UDP|IN|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|56256|2,100,220,1.774844^192.168.99.6^*|14463671|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|BYE

2013/10/28 13:42:39.914|SIPT|49652881|UDP|IN|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|56256|2,100,220,1.774846^192.168.99.6^*|14463676|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|BYE

2013/10/28 13:42:41.915|SIPT|49652881|UDP|IN|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|56256|2,100,220,1.774847^192.168.99.6^*|14463679|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|BYE

2013/10/28 13:42:45.915|SIPT|49652881|UDP|IN|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|56256|2,100,220,1.774848^192.168.99.6^*|14463680|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|BYE

2013/10/28 13:42:49.915|SIPT|49652881|UDP|IN|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|56256|2,100,220,1.774849^192.168.99.6^*|14463681|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|BYE

2013/10/28 13:42:53.914|SIPT|49652881|UDP|IN|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|56256|2,100,220,1.774851^192.168.99.6^*|14463690|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|BYE

2013/10/28 13:42:57.914|SIPT|49652881|UDP|IN|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|56256|2,100,220,1.774852^192.168.99.6^*|14463695|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|BYE

2013/10/28 13:43:01.914|SIPT|49652881|UDP|IN|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|56256|2,100,220,1.774855^192.168.99.6^*|14463707|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|BYE

2013/10/28 13:43:05.914|SIPT|49652881|UDP|IN|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|56256|2,100,220,1.774856^192.168.99.6^*|14463710|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|BYE

2013/10/28 13:43:09.914|SIPT|49652881|UDP|IN|172.30.42.12|5060|HHH-BUF-CUBE|192.168.99.6|56256|2,100,220,1.774857^192.168.99.6^*|14463711|E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6|BYE

======================================

INVITE sip:71XXXX3706@172.30.42.12:5060 SIP/2.0

Via: SIP/2.0/UDP 192.168.99.6:5060;branch=z9hG4bKBE67190B

From: "CLIENT" <sip:91XXXXX222@10.250.0.6>;tag=5C565B10-262E

To: <sip:71XXXX3706@172.30.42.12>

Date: Mon, 28 Oct 2013 17:40:42 GMT

Call-ID: E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6

Supported: 100rel,timer,resource-priority,replaces,sdp-anat

Min-SE: 1800

Cisco-Guid: 3872039699-1059983843-2584918966-1141738451

User-Agent: Cisco-SIPGateway/IOS-12.x

Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER

CSeq: 101 INVITE

Timestamp: 1382982042

Contact: <sip:91XXXXX222@192.168.99.6:5060>

Expires: 180

Allow-Events: telephone-event

Max-Forwards: 46

Content-Type: application/sdp

Content-Disposition: session;handling=required

Content-Length: 247

v=0

o=CiscoSystemsSIP-GW-UserAgent 1446 7588 IN IP4 192.168.99.6

s=SIP Call

c=IN IP4 192.168.99.6

t=0 0

m=audio 22708 RTP/AVP 0 101

c=IN IP4 192.168.99.6

a=rtpmap:0 PCMU/8000

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-15

a=ptime:20

====================

SIP/2.0 100 Trying

Via: SIP/2.0/UDP 192.168.99.6:5060;branch=z9hG4bKBE67190B

From: "CLIENT" <sip:91XXXXX222@10.250.0.6>;tag=5C565B10-262E

To: <sip:71XXXX3706@172.30.42.12>

Date: Mon, 28 Oct 2013 17:32:34 GMT

Call-ID: E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6

CSeq: 101 INVITE

Allow-Events: presence

Content-Length: 0

================================

SIP/2.0 180 Ringing

Via: SIP/2.0/UDP 192.168.99.6:5060;branch=z9hG4bKBE67190B

From: "CLIENT" <sip:91XXXXX222@10.250.0.6>;tag=5C565B10-262E

To: <sip:71XXXX3706@172.30.42.12>;tag=6359500~6d755948-9d75-4e9b-bf71-b6b4faa4840e-49652881

Date: Mon, 28 Oct 2013 17:32:34 GMT

Call-ID: E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6

CSeq: 101 INVITE

Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY

Allow-Events: presence

Supported: X-cisco-srtp-fallback

Supported: Geolocation

P-Asserted-Identity: "SAMUEL" <sip:3706@172.30.42.12>

Remote-Party-ID: "SAMUEL" <sip:3706@172.30.42.12>;party=called;screen=yes;privacy=off

Contact: <sip:71XXXX3706@172.30.42.12:5060>

Content-Length: 0

==================================

SIP/2.0 200 OK

Via: SIP/2.0/UDP 192.168.99.6:5060;branch=z9hG4bKBE67190B

From: "CLIENT" <sip:91XXXXX222@10.250.0.6>;tag=5C565B10-262E

To: <sip:71XXXX3706@172.30.42.12>;tag=6359500~6d755948-9d75-4e9b-bf71-b6b4faa4840e-49652881

Date: Mon, 28 Oct 2013 17:32:34 GMT

Call-ID: E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6

CSeq: 101 INVITE

Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY

Allow-Events: presence, kpml

Supported: replaces

Supported: X-cisco-srtp-fallback

Supported: Geolocation

Session-Expires: 50000;refresher=uas

Require: timer

P-Asserted-Identity: "SAMUEL" <sip:3706@172.30.42.12>

Remote-Party-ID: "SAMUEL" <sip:3706@172.30.42.12>;party=called;screen=yes;privacy=off

Contact: <sip:71XXXX3706@172.30.42.12:5060>

Content-Type: application/sdp

Content-Length: 213

v=0

o=CiscoSystemsCCM-SIP 2000 1 IN IP4 172.30.42.12

s=SIP Call

c=IN IP4 192.168.46.10

t=0 0

m=audio 31188 RTP/AVP 0 101

a=rtpmap:0 PCMU/8000

a=ptime:20

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-15

==========================

ACK sip:71XXXX3706@172.30.42.12:5060 SIP/2.0

Via: SIP/2.0/UDP 192.168.99.6:5060;branch=z9hG4bKBE68183A

From: "CLIENT" <sip:91XXXXX222@10.250.0.6>;tag=5C565B10-262E

To: <sip:71XXXX3706@172.30.42.12>;tag=6359500~6d755948-9d75-4e9b-bf71-b6b4faa4840e-49652881

Date: Mon, 28 Oct 2013 17:40:42 GMT

Call-ID: E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6

Max-Forwards: 70

CSeq: 101 ACK

Allow-Events: telephone-event

Content-Length: 0

=============================

INVITE sip:71XXXX3706@172.30.42.12:5060 SIP/2.0

Via: SIP/2.0/UDP 192.168.99.6:5060;branch=z9hG4bKBE83244C

From: "CLIENT" <sip:91XXXXX222@10.250.0.6>;tag=5C565B10-262E

To: <sip:71XXXX3706@172.30.42.12>;tag=6359500~6d755948-9d75-4e9b-bf71-b6b4faa4840e-49652881

Date: Mon, 28 Oct 2013 17:50:46 GMT

Call-ID: E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6

Supported: 100rel,timer,resource-priority,replaces,sdp-anat

Min-SE: 1800

Cisco-Guid: 3872039699-1059983843-2584918966-1141738451

User-Agent: Cisco-SIPGateway/IOS-12.x

Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER

CSeq: 102 INVITE

Max-Forwards: 70

Timestamp: 1382982646

Contact: <sip:91XXXXX222@192.168.99.6:5060>

Expires: 180

Allow-Events: telephone-event

Session-Expires: 50000;refresher=uas

Content-Type: application/sdp

Content-Length: 241

v=0

o=CiscoSystemsSIP-GW-UserAgent 1446 7589 IN IP4 192.168.99.6

s=SIP Call

c=IN IP4 192.168.99.6

t=0 0

m=audio 22708 RTP/AVP 18

c=IN IP4 192.168.99.6

a=rtpmap:18 G729/8000

a=fmtp:18 annexb=no

a=ptime:20

a=silenceSupp:off - - - -

==================================

SIP/2.0 100 Trying

Via: SIP/2.0/UDP 192.168.99.6:5060;branch=z9hG4bKBE83244C

From: "CLIENT" <sip:91XXXXX222@10.250.0.6>;tag=5C565B10-262E

To: <sip:71XXXX3706@172.30.42.12>;tag=6359500~6d755948-9d75-4e9b-bf71-b6b4faa4840e-49652881

Date: Mon, 28 Oct 2013 17:42:38 GMT

Call-ID: E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6

CSeq: 102 INVITE

Allow-Events: presence, kpml

Content-Length: 0

==========================

SIP/2.0 488 Not Acceptable Media

Via: SIP/2.0/UDP 192.168.99.6:5060;branch=z9hG4bKBE83244C

From: "CLIENT" <sip:91XXXXX222@10.250.0.6>;tag=5C565B10-262E

To: <sip:71XXXX3706@172.30.42.12>;tag=6359500~6d755948-9d75-4e9b-bf71-b6b4faa4840e-49652881

Date: Mon, 28 Oct 2013 17:42:38 GMT

Call-ID: E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6

CSeq: 102 INVITE

Allow-Events: presence, kpml

P-Asserted-Identity: "SAMUEL" <sip:3706@172.30.42.12>

Remote-Party-ID: "SAMUEL" <sip:3706@172.30.42.12>;party=called;screen=yes;privacy=off

Contact: <sip:71XXXX3706@172.30.42.12:5060>

Content-Length: 0

==================================

ACK sip:71XXXX3706@172.30.42.12:5060 SIP/2.0

Via: SIP/2.0/UDP 192.168.99.6:5060;branch=z9hG4bKBE83244C

From: "CLIENT" <sip:91XXXXX222@10.250.0.6>;tag=5C565B10-262E

To: <sip:71XXXX3706@172.30.42.12>;tag=6359500~6d755948-9d75-4e9b-bf71-b6b4faa4840e-49652881

Date: Mon, 28 Oct 2013 17:50:46 GMT

Call-ID: E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6

Max-Forwards: 70

CSeq: 102 ACK

Allow-Events: telephone-event

Content-Length: 0

======================================

BYE sip:71XXXX3706@172.30.42.12:5060 SIP/2.0

Via: SIP/2.0/UDP 192.168.99.6:5060;branch=z9hG4bKBE841253

From: "CLIENT" <sip:91XXXXX222@10.250.0.6>;tag=5C565B10-262E

To: <sip:71XXXX3706@172.30.42.12>;tag=6359500~6d755948-9d75-4e9b-bf71-b6b4faa4840e-49652881

Date: Mon, 28 Oct 2013 17:50:46 GMT

Call-ID: E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6

User-Agent: Cisco-SIPGateway/IOS-12.x

Max-Forwards: 70

Timestamp: 1382982646

CSeq: 103 BYE

Reason: Q.850;cause=16

P-RTP-Stat: PS=30087,OS=4813920,PR=30085,OR=4813600,PL=0,JI=0,LA=0,DU=601

Content-Length: 0

=================================

BYE sip:71XXXX3706@172.30.42.12:5060 SIP/2.0

Via: SIP/2.0/UDP 192.168.99.6:5060;branch=z9hG4bKBE841253

From: "CLIENT" <sip:91XXXXX222@10.250.0.6>;tag=5C565B10-262E

To: <sip:71XXXX3706@172.30.42.12>;tag=6359500~6d755948-9d75-4e9b-bf71-b6b4faa4840e-49652881

Date: Mon, 28 Oct 2013 17:50:46 GMT

Call-ID: E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6

User-Agent: Cisco-SIPGateway/IOS-12.x

Max-Forwards: 70

Timestamp: 1382982646

CSeq: 103 BYE

Reason: Q.850;cause=16

P-RTP-Stat: PS=30087,OS=4813920,PR=30085,OR=4813600,PL=0,JI=0,LA=0,DU=601

Content-Length: 0

===============================

BYE sip:71XXXX3706@172.30.42.12:5060 SIP/2.0

Via: SIP/2.0/UDP 192.168.99.6:5060;branch=z9hG4bKBE841253

From: "CLIENT" <sip:91XXXXX222@10.250.0.6>;tag=5C565B10-262E

To: <sip:71XXXX3706@172.30.42.12>;tag=6359500~6d755948-9d75-4e9b-bf71-b6b4faa4840e-49652881

Date: Mon, 28 Oct 2013 17:50:46 GMT

Call-ID: E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6

User-Agent: Cisco-SIPGateway/IOS-12.x

Max-Forwards: 70

Timestamp: 1382982647

CSeq: 103 BYE

Reason: Q.850;cause=16

P-RTP-Stat: PS=30087,OS=4813920,PR=30085,OR=4813600,PL=0,JI=0,LA=0,DU=601

Content-Length: 0

==================================

BYE sip:71XXXX3706@172.30.42.12:5060 SIP/2.0

Via: SIP/2.0/UDP 192.168.99.6:5060;branch=z9hG4bKBE841253

From: "CLIENT" <sip:91XXXXX222@10.250.0.6>;tag=5C565B10-262E

To: <sip:71XXXX3706@172.30.42.12>;tag=6359500~6d755948-9d75-4e9b-bf71-b6b4faa4840e-49652881

Date: Mon, 28 Oct 2013 17:50:46 GMT

Call-ID: E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6

User-Agent: Cisco-SIPGateway/IOS-12.x

Max-Forwards: 70

Timestamp: 1382982649

CSeq: 103 BYE

Reason: Q.850;cause=16

P-RTP-Stat: PS=30087,OS=4813920,PR=30085,OR=4813600,PL=0,JI=0,LA=0,DU=601

Content-Length: 0

=============================

BYE sip:71XXXX3706@172.30.42.12:5060 SIP/2.0

Via: SIP/2.0/UDP 192.168.99.6:5060;branch=z9hG4bKBE841253

From: "CLIENT" <sip:91XXXXX222@10.250.0.6>;tag=5C565B10-262E

To: <sip:71XXXX3706@172.30.42.12>;tag=6359500~6d755948-9d75-4e9b-bf71-b6b4faa4840e-49652881

Date: Mon, 28 Oct 2013 17:50:46 GMT

Call-ID: E6CBDB63-3F2E11E3-9A18BBB6-440D8BD3@192.168.99.6

User-Agent: Cisco-SIPGateway/IOS-12.x

Max-Forwards: 70

Timestamp: 1382982653

CSeq: 103 BYE

Reason: Q.850;cause=16

P-RTP-Stat: PS=30087,OS=4813920,PR=30085,OR=4813600,PL=0,JI=0,LA=0,DU=601

Content-Length: 0

=============================

Labels:
0 Helpful
4 Replies 4

Ayodeji Okanlawon
VIP Alumni
VIP Alumni

‎10-30-2013 05:17 PM

Gary,

From the logs, Here is what I observed

Your gateway is sending a RE-INVITE to cucm during the call with a different media capabilites.The original call was established using G711ulaw. Then in the middle of the call, the CUBE sends  re-INVITE with only G729 advertised

INVITE sip:71XXXX3706@172.30.42.12:5060 SIP/2.0

Via: SIP/2.0/UDP 192.168.99.6:5060;branch=z9hG4bKBE83244C

From: "CLIENT" <91XXXXX222>;tag=5C565B10-262E

To: <71XXXX3706>;tag=6359500~6d755948-9d75-4e9b-bf71-b6b4faa4840e-49652881

--

--

m=audio 22708 RTP/AVP 18

This is a little odd and unless we see the full logs that contain the other part of the call leg we wont know why your gateway is sending a re-INVITE with different media to the establised call.

So please send the full debug ccsip mesages...as we need to see the other side of the call.

Please rate all useful posts

"opportunity is a haughty goddess who waste no time with those who are unprepared"

Please rate all useful posts
0 Helpful

Humongous
Level 1
Level 1
In response to Ayodeji Okanlawon

‎10-31-2013 08:48 AM

Thanks for your response - do you want debug ccsip message or debug ccsip all? Thanks!

0 Helpful

Ayodeji Okanlawon
VIP Alumni
VIP Alumni
In response to Humongous

‎10-31-2013 10:41 AM

debug ccsip messages only

Please rate all useful posts

"opportunity is a haughty goddess who waste no time with those who are unprepared"

Please rate all useful posts
0 Helpful

Humongous
Level 1
Level 1
In response to Ayodeji Okanlawon

‎11-11-2013 09:27 AM

FYI - waiting for another meeting to be setup w/ this number.  I will collect debugs and send when that happens - thanks!

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