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Call Forward All soft key is not displayed on 8811 in CME v11.6

y-hirasawa
Level 1
Level 1

I use 8811 with CME v11.6.
Call Forward All softkey is not displayed other than primary line.
How can I display it and make it work on non-primary line?

[Voice Register Global]
voice register global
 mode cme
 source-address xxx.xxx.xxx.xxx port 5060
 privacy-on-hold
 timeouts interdigit 5
 max-dn 120
 max-pool 30
 load 7841 sip78xx.11-7-1-17
 load 8811 sip88xx.11-7-1-17
 load 8831 sip8831.10-3-1SR3-5
 timezone 44
 time-format 24
 date-format D/M/Y
 hold-alert
 tftp-path flash:
 create profile sync 0000243569073841
 ntp-server zzz.zzz.zzz.zzz mode unicast
 conference hardware
 auto-register

[Voice Register Template 1]

voice register template  1
 softkeys hold  Resume Newcall
 softkeys idle  Pickup Newcall Cfwdall Redial Gpickup
 softkeys ringIn  Answer
 softkeys seized  Endcall Redial Pickup Gpickup Cfwdall
 softkeys connected  Hold Endcall Trnsfer Park Confrn
 softkeys remote-in-use  Newcall
 conference drop-mode local
 conference admin
 transfer max-length 12

[Status of Voice Register Global]

show voice register global
CONFIG [Version=11.6]
========================
  Version 11.6
  Mode is cme
  Auto-registration is enabled
  Max-pool is 30
  Max-dn is 120
  Outbound-proxy is enabled and will use global configured value
  Security Policy: DEVICE-DEFAULT
  Forced Authorization Code Refer is enabled
  Source-address is xxx.xxx.xxx.xxx port 5060
  Load 7841 is sip78xx.11-7-1-17
  Load 8811 is sip88xx.11-7-1-17
  Load 8831 is sip8831.10-3-1SR3-5
  NTP Server Address is zzz.zzz.zzz.zzz
  NTP Server Mode is: unicast
  Time-format is 24
  Date-format is D/M/Y
  Time-zone is 44
  Hold-alert is enabled
  Mwi stutter is disabled
  Mwi registration for full E.164 is disabled
  Forwarding local is enabled
  Video is disabled
  Camera is disabled
  Privacy is enabled
  Privacy-on-hold is enabled
  Conference hardware is enabled
  Dst auto adjust is enabled
    start at Apr week 1 day Sun time 02:00
    stop  at Oct week 8 day Sun time 02:00
  Call List BLF is enabled

  Max redirect number is 5
  IP QoS DSCP:
    ef (the MS 6 bits, 46, in ToS, 0xB8) for media
    cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal
    af41 (the MS 6 bits, 34, in ToS, 0x88) for video
    default (the MS 6 bits, 0, in ToS, 0x0) for service
  Telnet Level: 0
  Tftp path is flash:/its
  Generate text file is disabled
  Tftp files are created, current syncinfo 0000243569073841
  OS79XX.TXT is not created
  timeout interdigit 5
  timeout transfer recall 0
  network-locale[0] US    (This is the default network locale for this box)
  network-locale[1] US
  network-locale[2] US
  network-locale[3] US
  network-locale[4] US
  user-locale[0] US    (This is the default user locale for this box)
  user-locale[1] US
  user-locale[2] US
  user-locale[3] US
  user-locale[4] US
  MWI unsolicited notify is disabled
  Active registrations  : 0

  Total SIP phones registered: 0
  Total Registration Statistics
    Registration requests  : 0
    Registration success   : 0
    Registration failed    : 0
    unRegister requests    : 0
    unRegister success     : 0
    unRegister failed      : 0
    Auto-Register requests : 0
    Attempts to register
           after last unregister : 0
    Last register request time   :
    Last unregister request time :
    Register success time        :
    Unregister success time      :

[Status of Voice Register Template 1]

Temp Tag 1
Config:
  Attended Transfer is enabled
  Blind Transfer is enabled
  Semi-attended Transfer is enabled
  Conference softkey is enabled
  Caller-ID block is disabled
  DnD control is enabled
  Video is disabled
  Camera is disabled
  Anonymous call block is disabled
  softkey connected  Hold Endcall Trnsfer Park Confrn
  softkey hold  Resume Newcall
  softkey idle  Pickup Newcall Cfwdall Redial Gpickup
  softkey seized  Endcall Redial Pickup Gpickup Cfwdall
  softkey remote-in-use  Newcall
  softkey ringIn  Answer
  Lpcor type none
  paging-dn 0 [multicast]
  conference admin: yes
  conference add mode: all
  conference drop mode: local
  Pool 1 has this template configured
  Pool 2 has this template configured
  Pool 3 has this template configured

  Pool 10 has this template configured

  Pool 11 has this template configured

[Status of Voice Register Pool 10]

Pool Tag 10
Config:
  Mac address is C4B9.CDD8.38AE
  Type is 8811
  Number list 1 : DN 10
  Number list 2 : DN 30
  Number list 3 : DN 31
  Number list 4 : DN 32
  Number list 5 : DN 33
  Proxy Ip address is 0.0.0.0
  DTMF Relay is enabled, rtp-nte
  Call Waiting is enabled
  DnD is disabled
  Video is disabled
  Camera is disabled
  Night Service Bell is disabled
  Busy trigger per button value is 1
  Description is 0677397502
  keep-conference is enabled
  registration expires timer max is 3600 and min is 60
  username cisco10 password cisco
  template is 1
  kpml signal is enabled
  Lpcor Type is none

  Transport type is udp
  service-control mechanism is not supported
  Registration method: per line
  Privacy feature is not configured.
  Privacy button is disabled
  conference admin: yes
  conference add mode: all
  conference drop mode: local
  Reason for unregistered state:
         No registration request since last reboot/unregister

  paging-dn: config 0 [multicast]  effective 0 [multicast]

Dialpeers created:

Statistics:
  Active registrations  : 0

  Total SIP phones registered: 0
  Total Registration Statistics
    Registration requests  : 0
    Registration success   : 0
    Registration failed    : 0
    unRegister requests    : 0
    unRegister success     : 0
    unRegister failed      : 0
    Auto-Register requests : 0
    Attempts to register
           after last unregister : 0
    Last register request time   :
    Last unregister request time :
    Register success time        :
    Unregister success time      :

Best regards,

6 Replies 6

Jitender Bhandari
Cisco Employee
Cisco Employee

Hi,

See below for helps

https://supportforums.cisco.com/discussion/11065996/cfwdall-non-primary-line

(Rate if it helps)

JB

HI,

I've configured the CfwdAll softkey for seized state in voice register template 1.

But I can't find that softkey on the secondary line.

What could be the cause?

Thanks, regards,

Rob Huffman
Hall of Fame
Hall of Fame

Hi there,

If you seize one of the secondary lines and then press the "More" Softkey is CFWDALL displayed?

Cheers!

Rob 

Hi,

Thanks for your suggestion, but it is not displayed.

It is displayed "Pickup", "Newcall" at the 1st page, "Redial", "Gpickup" at the more 2nd page.

The "CfwdAll" softkey should be displayed at the 3rd softkey button at the 1st page, but it is not displayed any.

What could be the cause?

Regards,

Rob Huffman
Hall of Fame
Hall of Fame

Hi there,

I believe it would show on page 2 if it were working

softkeys seized  Endcall Redial Pickup Gpickup Cfwdall

It could be this "Open" bug for CME;

CME does not update Call Forward All for secondary line on SIP phone
CSCti21920
Cheers!
Rob

he only way I know you can do this is to do a call-forward all on the pilot number DN.

eg. If the Main operator number is 500.. you will configure

ephone-dn 10

number 5000

call-forward-all XXXX (where xxxx is your cfwd destination)

The challenge with this is that it can only be done by the administrator. You cant do this cfwd on the phone because the pilot number is not an extension assigned to any phone.

The other way around this is to use shared lines instead of hunt groups. This way the operator can se the cfwd all