11-29-2009 01:35 PM - edited 03-18-2019 10:51 AM
We are fairly new to CCM (6.1.2) and Unity (5.0) and we are currently working on deploying 120 7942/7962 phones. In working on the call flow, I'm unable to route a DN to a specific Call Handler which I've configured. Instead, it routes directly to the default Opening Greeting. Below is a basic description of the configuration.
Translation Pattern (2607) for Incoming DID - Transform Mask (7813)
Department Call Handler (7813) -> Standard Greeting -> Send Caller To Regular Hours Call Handler
-> Closed Greeting -> Send Caller To Closed Call Handler
Regular Hours Call Handler
Transfer (Standard & Alternate) to DN (8350)
Closed Call Handler
Greeting
Dept No Answer Call Handler (7828)
Greeting
The Call Forward settings for the DN (8350) are configured for the Dept No Answer Call Handler (7828). However, it routes to the Opening Greeting instead of this Call Handler. I can call 7828 from another DN and it plays the correct greeting. Thanks for your assistance.
Solved! Go to Solution.
11-29-2009 02:53 PM
Hi there,
sounds like you might resolve this with the Unity call routing rules.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/administration/guide/ex/5xcusag030e.html#wp1047784http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/interface_reference/guide/dom/50curg100d.html
create a Forwarded Calls route from 7828 that to goes to the Dept No Answer Call Handler.
Paul
11-29-2009 02:53 PM
Hi there,
sounds like you might resolve this with the Unity call routing rules.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/administration/guide/ex/5xcusag030e.html#wp1047784http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/interface_reference/guide/dom/50curg100d.html
create a Forwarded Calls route from 7828 that to goes to the Dept No Answer Call Handler.
Paul
11-29-2009 09:05 PM
Thanks Paul! I've never noticed the Fowarded Calls setting in Unity within Call Routing. I was able to get this working correctly within a few minutes, thanks again!
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