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Call forward getting 483 Too Many Hops error

roark-michael
Level 1
Level 1

Hi Guys,

 

We are migrating form an E1 to a SIP trunk with Dutche Telkom as the provider. I have inbound and outbound calls working. We are facing an issue with call forward to an outside line. Call Flow SIP Provider -> CUBE-> CUCM -> IP Phone -> Call Fwd All -> CUBE -> SIP Provider. Sometimes the call will connect and we have audio both ways, but most of the time the call never connects, just drops and I see the 483 Too Many Hops error in the logs on the CUBE. Attached logs of a working call and a call that gave us the too many hops error. No changes made to the CUBE or CUCM. calling number +15029150289 called number +4940219034292 call forwarded number +18123414227

2 Replies 2

iptuser55
Level 6
Level 6

HI

 

Did you received an answer on tis as we see it as well

 

thanks

Yes, I modified the sip profile to change the Max-Forwards(Hop Counts) from 11 to 70

voice class sip-profiles 10

rule 3 request INVITE sip-header Max-Forwards modify ": 11" ": 70"