Call Forward Override with multiple secretaries? (Hunt/Pickup Groups)

[Sean McQuade]

Hi all,

We are converting a customer from a legacy Meridian system and have a lot of pissed off users because there is no way to bypass the call forward with a feature key like their old system had.

I know about the Call Forward Override between assistant/manager if the manager has their CFA to that number, but we have a situation where managers will have multiple secretaries who work different hours or a hunt group. The manager will either forward to one number or a hunt pilot. If forwarded to a single number, it works fine if that person answers the phone, but if someone else in the group picks up the call, then they have no facility to transfer the call back to the manager and similarly for anyone who picks up the call in the hunt group.

Is there any way round this or anything I can put together to provide them with the ability to pass the call back from certain external numbers?

Thanks

Sean

[Rob Huffman]

Hi Sean,

You are most correct, in that Call Forward Override is based on a

1 to 1 relationship. This is where you would need to do one of two things

either;

1 - configure a "Shared" Secretary line where it appears on all

the admin phones. The Manager may like this as well as they will only

need to remember 1 Call Forward DN

or

2 - configure a new "hidden" non-DID transfer line on the Manager

phone. When a call comes in on the Manager DN and forwards to one of the

Secretaries, they will be able to transfer to the new "hidden transfer DN". This

makes the Boss feel special as well which is a win-win for everyone

Cheers!

Rob

"Talk about a dream
Try to make it real" 

- Springsteen

[yahsiel2004]

Rob,

+5 This made my morning

HTH

Regards,

Yosh

[Sean McQuade]

Thanks Rob! I thought the shared line might be the way to go. In the mean time I've been testing out some alternatives and have found a possible workaround in the form on line groups and hunt pilots.

I have added the extension into a line group of its own and assigned a hunt pilot with the  prefix that the customer is used to dialling for call forward override (*5) and this ignores the line  group member CFA settings and rings the phone.

For  example:

Created Hunt pilot *51000 and added 1000 as a line group  member

1000 is forwarded to 2000

1001 calls -> 1000 -> forwarded to  2000

1001 calls *51000 -> Call rings at 1000

This isn't ideal as I'll  have to do it for every extension that requires this feature, but I suppose I'd have to add all the new shared lines anyway and this way it saves the manager from having to remember a new very complicated 4 digit number

[Rob Huffman]

Hi Sean,

You are most welcome my friend

+5 for your cool workaround! Nice thinking! And thank you

for a little morning irony in this reference;

"very complicated 4 digit number"

Hahahahahahahaha!

And thank you to Yosh as well (+5 buddy!)

Cheers!

Rob

"Talk about a dream
Try to make it real" 

- Springsteen