Call Forwarding and Voicemail

[nard]

Running CUCM and Unity 10

When a phone has forwarded all calls to another internal line and that line is not answered(normally because customer reps are busy) the call is put into the original number's voicemail instead of the forwarded number. We would like it to go to the forwarded number's voicemail.

Ex: 4500 is forwarded to 4000. Some one is already on 4000. Call comes in on 4500 gets forwarded to 4000 and is not answered. Call goes into 4500's voicemail instead of 4000. We want it to go to 4000's vm.

Hope I explained this well enough. Thanks for any help with this.

[Deepak Rawat · Accepted solution]

This is working as Designed since CUC works on the concept of First Redirecting Number. If you want this can be changed to Last Redirecting Number but then it will be applicable for all calls as it is global change

CUC >> Advanced >> Conversations >> Use Last (Rather than First) Redirecting Number for Routing Incoming Call

Regards

Deepak

[nard]

Thanks for your quick reply!