Call Forwarding of Shared Line Scenario....

[VLT06]

Hi guys…

Is there any way that anyone can think of to provide the ability to call forward a shared line on a handset without using the CM User page?

I.e. 7942 with Line 1 as their personal line and the line 2 as shared line. At present, pressing the call forward only selects line 1 with no option to choose the second line (which is the shared line they want to forward).

Any suggestions greatly appreciated!

Cheers!

[Bruno Rangel]

One way is you press the Button for second/Shared Line on the phone and put th CFwd.

Ensure that you Phone have the proper softkey template (seized) assigned to your Phone

[VLT06]

Sorry, what do you mean by putting "seized" in brackets?

Basically when picking up the 2nd line, the "CFwdALL" automatically gets greyed out....

[Rob Huffman · Accepted solution]

Hi James,

I believe Bruno may be referring to CME where the Call Forward of secondary

lines is possible (+5 Bruno )

But for CUCM as you have discovered, you can only Call Forward "Primary" Lines (Line 1) via

the IP phones. This is covered in the following Bug/Enhancement;

CSCdr03425 - AVVID: Allow additional line appearances to be forwarded from phone

Description

A user cannot not forward non-primary line appearances from the phone

Details

First Found in:                          (9)

2.3(1),3.0(7),2.4(2b),4.2,3.1(3a)

3.3,7.1(2),5.1,6.1(3)

Status:

Open

Last Modified:

Apr 17,2012

Product:

Cisco Unified Communications Manager (CallManager)

Platform:

Dependent

Severity:

6 - enhancement

There is a third party product that will do what you want

IPPhone callForwarder

This   new version brings to the user the ability of defining and setting the   call forwards from the IP Phone. When selecting the IP Phone   callForwarder service, a menu with all available lines will appear.   After selecting the line the user wishes to set the forward on, a new   menu containing the forward definitions will show on screen. Only those   forwarding parameters definied by the Administrator will be displayed.   These parameters will show the actual forward destination. The user  can  then set any of these callForwards.

From this good link;

http://www.myvoipsource.org/open-source-tools/ip-phone-callforwarder/

Or you can Call Forward via ccmuser or ccmadmin

Cheers!

Rob

"Always movin' ahead and never lookin' back" - Springsteen

[Bruno Rangel]

Yes Rob

Good approach (plus five Rob).

[VLT06]

Yes, +5 for both you guys !!!

Your help much appreciated!