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Call handler, Greetings configuration in CUC 11.5.X

Akbar ali Sultan

i need support in below task.
i have 7 audios
1- welcome note/welcome in Arabic language, for English press 2 (if 2 is not pressed it should continue with arabic language)
2- for sale dept. press 1, for complaint press 2
3- same as 2 but in Arabic language
4- this call will be recorded
5- same 4 in Arabic language
6- waiting message (how can I add waiting message)
7- same 6 in Arabic language

for audio 1 if no one press 2 it should continue with arabic language
current config does not have any waiting message, so I don't know how to add it.
call routing and assigning number I know how to do it.

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