03-24-2008 02:46 AM - edited 03-15-2019 09:36 AM
is it possible for operator to intercept and established call using either attandant console under UCM 6.1 ?
If not what is the product we need to use ?
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03-28-2008 04:38 PM
if you want to barge into a call or intercept a call you're looking for UCCX.
at most you can barge in with CUCM but that is not compatible with AC since shared lines are not supported
HTH
javalenc
if this helps, please rate
03-28-2008 09:29 AM
The call distribution logic is very simple - linear only. And the call can be answered only from a Work station to which the call is presented.
03-28-2008 04:38 PM
if you want to barge into a call or intercept a call you're looking for UCCX.
at most you can barge in with CUCM but that is not compatible with AC since shared lines are not supported
HTH
javalenc
if this helps, please rate
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