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Hello There,I have a UCCX 6.0 setup with 20 agents. The "abandoned calls" report shows abnormally high number of calls has been abandoned. After analyzingwith "agent call details" report, we figure out that the "abandoned calls" is reporting actually...
Hi,I know that I am asking a question about failiy old version. Is there any security measures that we can do for the SIP trunk inCall Manager v4.1 ?Nk.
Hi,In the Cisco Unified Communications Manager Features and Services Guide, Release 7.1(2) - Under "Monitoring and Recording " section;http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fsmr.html#wp1050068We can add SIP trink to ...
I have a site with three separate firewall clusters. Also about 20 remotre branches are connected to this site.Can I deploy ONLY the MARS local ( without having a global controller OR is it a must to have a global controller ?Thanks,
Hi Anuj,Thanks for the response. Actually I do nto transfer calls outside UCCX. My worry is that the calls actually been handled by agents also shown as abandoned calls.Nk.
Hi,Thanks for the answer. It resolved my issue. On of the CCM has IPCC attached to it. Is there any concerns with IPCC when you integrate with AD ?Nalakak.
