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Beginner

Call Manager 4.2.3 CDR Records

I have a call manager 4.2.3 system that no CDR records are being created for.  I have confirmed the system is set to save CDR information under the call manager service, checked the system event viewer, restarted services, and restarted the server as well.  Any direction on what else to look for that could cause the system to not record CDR data.  It says their is no data for the date range whenever I try to look up any CDR data.

1 ACCEPTED SOLUTION

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Hall of Fame Cisco Employee

I'd recommend you to review the solutions outlined here:

Data is Absent in Reports Created by the CAR Tool

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008056bd4e.shtml

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

View solution in original post

4 REPLIES 4
Highlighted
Hall of Fame Cisco Employee

I'd recommend you to review the solutions outlined here:

Data is Absent in Reports Created by the CAR Tool

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008056bd4e.shtml

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

View solution in original post

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It was Solution 1 from that page.  Thank you.

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Rising star

did you enable CDR on the publisher AND on each individual subscriber?  The setting here is server specific, not cluster wide.

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I Opened another discussion with following topic.

https://supportforums.cisco.com/message/3628352#3628352

CCM 4.2 CDR Database Empty

Even i am having the same issue, can you please help me with the same. I followed the above link with no success.

Can someone help with this regards.

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