04-05-2011 02:34 PM - edited 03-16-2019 04:21 AM
I have a customer that is using CCM 4.3(2) and has added 2 7916 side cars onto a 7965 phone. The phone device page will allow me to add the 7916 side cars as 24 button devices. The problem is that I cannot add a phone button template that will allow me to add more than 30 lines. I need to be able to configure this phone with more lines than that. Is there something I'm overlooking or is this a limitation of CCM 4.3?
Thanks,
Glenn
04-05-2011 03:08 PM
Hi,
It looks like you are running into bug CSCsy89158.(CUCM 4.3 can not use 7915 7916 42-buttons; limited to 36 ).
04-05-2011 03:13 PM
Payal,
Thanks for the reply. I cannot view the bug notes. Is this internal only? If so, can you post the details, workaround
and "fixed in" versions?
Thanks,
Glenn
04-05-2011 03:21 PM
Hello,
My Apologies.
I was going through a couple of cases, it looks like CCM 4.3.2 sr1b es20 has the fix to it. You do not need to upgrade the phone firmware.
Regards,
Payal
04-05-2011 03:29 PM
Can you help me understand how upgrading phone firmware is going to give me the option to add more than 34 buttons to a phone template in CCM?
Thanks,
Glenn
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