Call Manager Accessing UUI Field in Incoming ISDN/PRI

[smcswiggan]

Hello,

I have a question raised by a customer based around retrieving UUI  information from the incoming ISDN lines within the Cisco Call Manager and presenting this via Cisco Express.

(I appreciate that I am actually spanning several technologies here and that it is not all within the scope of this forum, but it is not obvious where is best to ask such a question).

They are asking if it is possible for the Call Manager to retrieve the  UUI field from the incoming ISDN/PRI call and then to add this to the  Attached Data that Cisco Express will present to CTI clients.

Any advice/experience appreciated.

Regards,

Stephen.

[Rob Huffman]

Hi Stephen,

I would go ahead and post this query over in the Contact Centre forum

https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center

Lot's of great NetPro experts over there.

Cheers!

Rob

"Every fool's got a reason to feelin' sorry for himself" - Springsteen

[smcswiggan]

Hi Rob,

I think I will go ahead and do that.

Various posts elsewhere hit at this being possible but depending on Cisco Versions/protocols in use etc.

Thanks for the pointer though.

Stephen.