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arnold Mumba
Beginner

CALL Manager. Calls can come in, Cannot dial out

                  i have configured a CCM 9.1 System but calls can come in , Cannot dial out what could be the cause

2 ACCEPTED SOLUTIONS

Accepted Solutions

I'm not sure that's CUCM, does the call actually hit the GW??

My guess is you're not sending the call setup to telco's liking.

What does a debug says about the call?

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

View solution in original post

As you are using SIP GW, you can expand the number using translation rule in GW.

http://www.cisco.com/en/US/tech/tk652/tk90/technologies_configuration_example09186a00803f818a.shtml#con19

also, you can do Called & Calling party transformations (discard digits, prefix & mask) in Route Pattern & Route List level in CUCM

HTH.

Please rate all the useful posts

.

//Suresh Please rate all the useful posts.

View solution in original post

14 REPLIES 14

Is internal call working? (inside the local network)

If everthing is fine, do a close look on CSS

Thanks

Selvarathnam Nadar

the internal calls are working its the calling out

Arnold, is you using PSTN for calling out, are you created route pattern, etc.

And what you hear when you try to make a outgoing calls

am using PSTN Calling out i have Router 2921 with a SIP Trunk to the CCM and a ISDN PRI E1 to PSTN .WHEN I TRY TO DIAL AN OUTSIDE number i do get the message " your call canot be precessed consult your operator"

Hi,

It seems that there are not matching route patterns defined in the CUCM.

Can you please check whether any route patterns are created.

Thanks

Hi Arnold,

As suggested by Mahmood and Nadar, also check for PArtiton and CSS on IPphone from which u are making calls.

Also, check in Route Pattern for Partiton.

Just to simplify, make Route Pattern, CSS,Partiton as None and check.

regds,

aman

based on the error message, it seems issue with CSS/Partition. Please check the partition of the RP is included in device/line css of the phone

//Suresh Please rate all the useful posts.

Is the CSS and partition are configured properly?

is this a MGCP or H323 gateway?

is MGCP-GW registered with CUCM?

I'm not sure that's CUCM, does the call actually hit the GW??

My guess is you're not sending the call setup to telco's liking.

What does a debug says about the call?

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

View solution in original post

iam using a Sip trunk betwwen the CUCM and Cisco Router do i need to create a gatway or the trunk will do the job

iam using the SIP Trunk between the CUCM and Router

Hi, Please make a test call and collect detailed CCM traces from CUCM and debug ccsip message, debug voice ccapi inout & debug isdn q931 from GW with calling number, called number

//Suresh Please rate all the useful posts.

i have discovered that the callmanager was sending only 4 digits to our Telco instead of 7 am working on it . any procedure to correct this

As you are using SIP GW, you can expand the number using translation rule in GW.

http://www.cisco.com/en/US/tech/tk652/tk90/technologies_configuration_example09186a00803f818a.shtml#con19

also, you can do Called & Calling party transformations (discard digits, prefix & mask) in Route Pattern & Route List level in CUCM

HTH.

Please rate all the useful posts

.

//Suresh Please rate all the useful posts.

View solution in original post

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