Call Manager - Intercom Button

[rossporubski]

Call Manager System version: 8.5.1.10000-26

A few years ago in version 4.x I added an intercom button onto our admins second line space with a fake number "1000". I set the "Directory Number Information" to "Auto answer with speakerphone".

I then added the same button onto her superiors phone. It all worked great until recently I removed it by accident. And we've since upgraded to the latest version UCCM on Linux platform.

After I re-added that button back to her phone, it doesn't work. When she hits the button to intercom, all she gets is dialtone and the display shows "Dial Number".

Any help is greatly appreciated.

Thank you

[Joseph Martini]

Intercom is a built in feature now so you don't have to setup a line with auto answer that will PLAR (blank translation pattern) to the destination.  You have to add an intercom DN to the system and then configure the button on the phone as an intercom button. 

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_5_1/ccmfeat/fsintrcm.html

[Rob Huffman · Accepted solution]

Hi Ross,

Generally, the "old" style Intercoms (which I quite like ) were

configured with a speeddial on the Admin phone set to ringdown

to the auto answer DN on the Manager phone. So for you it

would be a speeddial to 1000 on the Admin and a DN 1000 with

auto answer for the manager.

Cheers!

Rob

"Why not help one another on the way" - Bob Marley

[rossporubski]

Hi Joe, thank you. I will definitely try the intercom functionality in the future.

As for now it was exactly what Rob said. I had the same '1000' number on both as a DN. Fixed on the admin and changed to SD. Bingo!

Thanks Gents. Have a great weekend.

[Rob Huffman]

Hi Ross,

You are most welcome my friend

+5 Joe...I'm sorry that I missed your answer when first posting.

Have a wonderful weekend as well to both of you! YAHOOOOO!

Cheers!

Rob

"Why not help one another on the way" - Bob Marley