Call Park on Call Manager 8.5?

[victoriabardy]

We are in the process of moving a new office to our centralized call manager that currently uses the Call Park feature.  They want this set up for 4 lines with 4 parks.  I added a a Call Park configuration under Call Park in CUCM with a mask of 795[0-5] to allow for the numbers and added Park to a phone for testing.  However when I park a call it goes to 7950 and when I try to pull it down to a different phone to retrieve the call from call park I get a fast busy.

I have the call park set up to our internal partition so all of our phones can pull the calls that ar parked.  What am I missing here?

Do I need to configure a route pattern for the call Park numbers?

If anyone here at the forum can assist with this it would be great.

Thank you.

Rgds,

Vicky

[Chris Deren]

No, that is all you need.  Ensure the partition is in fact available on the device's CSS.

Can you retrive the call back from the phone that parked it?

Chris

[victoriabardy]

Hi Chris,

Yes I get the call bouncing back to the phone where the park was initiated.  Do I need to set u specific extensions for Call Park?

[Rob Huffman]

Hi Vicky,

Is it possible that the IP phones you are testing with are registered to

different servers in the cluster?

If you have 3 servers in the cluster there should be 3 park number

ranges shown via Feature>Call Park and each range should be associated to 1 of the 3

Communication manager servers. So it might look something like this

400x - CM_1

401x - CM_2

402x - CM_3

Table 4-3     Call Park Configuration Settings

# Field	# Description
# Call Park Number/Range	# Enter the call park extension number. You can enter literal digits or the wildcard character X (the system allows one or two Xs). For example, enter 5555 to define a single call park extension number of 5555 or enter 55XX to define a range of call park extension numbers from 5500 to 5599. # Note You can create a maximum of 100 call park numbers with one call park range definition. Make sure that the call park numbers are unique. # Note You cannot overlap call park numbers between Cisco Unified Communications Manager servers. Ensure that each Cisco Unified Communications Manager server has its own number range.
# Description	# Provide a brief description of this call park number.
# Partition	# If you want to use a partition to restrict access to the call park numbers, choose the desired partition from the drop-down list box. If you do not want to restrict access to the call park numbers, choose for the partition. # See Searching for a Partition in the Cisco Unified Communications Manager Administration Guide for instructions on finding a partition when there are a large number of them configured. # Note Make sure that the combination of call park extension number and partition is unique within the Cisco Unified Communications Manager cluster.
# Cisco Unified Communications Manager	# Using the drop-down list box, choose the Cisco Unified Communications Manager to which these call park numbers apply. # Note You can create a maximum of 100 call park numbers with one call park range definition. Make sure that the call park numbers are unique. # Note You cannot overlap call park numbers between Cisco Unified Communications Manager servers. Ensure that each Cisco Unified Communications Manager server has its own number range.

"Configure a unique call park number or define a range of call park extension numbers

for each Cisco Unified Communications Manager in the cluster."

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fscallpk.html#wp1150638

Cheers!

Rob