Call pickup group presentation query

[fei he]

Hi All

The CPUG setup is relevant simply:

Notification Alert - Visual Alert

Timer - 2 seconds

Calling Party Information - Unchecked

Called Party Information - unchecked

We noticed that the call is presented on other phones in the group for few seconds after the call has been answered. Is this normal behavior and is there a way of reducing that presentation on other phones in the group when call has been answered?

CUCM - 9.1.2.12901-3

Phones - SCCP 7911/7945/7965

Thanks

[Terry Cheema]

I dont think so its possible to modify that particular timer.

Please see below and pickup group configuration there is no such timer:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_1_1/ccmfeat/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91_chapter_0111.html#CUCM_RF_C01660EF_00

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_1_1/ccmfeat/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91_chapter_0111.html#CUCM_RF_C18657CA_00

-Terry

[fei he]

Terry

currently we have enable auto answer pickup call under service parameter and the presentation time sort of extended to 20 seconds after call is answered. Have u cross similar issue before?

Fei