call pickup not working with incoming pstn calls?

[baselzind]

i have cucm 12 that is working fine , i recently implemented call pick but it only works with internal calls , if an outside call from pstn comes the button doesn't work? btw it is implemented on phones in a branch connected to us in a site to site vpn

[pwenger]

Hello

Have you checked the partition of CallPickupGroup and the calling search space of your voicegateway.

Hope this helps

Peter

[baselzind]

i set the partition to "none" which is according to the document remove calling restriction , yet it still doesn't work and only internal calls is working , also customer reporting that he isnt seeing any call pick up notification even though i set it to visual and sound?

[pwenger]

Hello

Do you use SIP or SCCP phones?

What is your connection to the PSTN and have you ever debugged your gateway to see what is going on?

Regards

Peter

[baselzind]

i solved the issue , it turns out one of the extensions that are member of the pick up group is also a member of a hunt pilot , i had to add the call pick up group under the hunt pilot to make it work