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- About pwenger
07-26-2019
Stats
Member since
01-16-2003
200
Posts
26
Helpful
0
Solutions
Created by
pwenger
in Contact Center
in Contact Center
11-27-2018
12:49 AM
11-27-2018
12:49 AM
Hello Denise
Do you already have an update regarding this issue or will I have to open a TAC case for this.
Thanks
Peter
... View more
Created by
pwenger
in Contact Center
in Contact Center
11-19-2018
12:12 AM
11-19-2018
12:12 AM
Hi Denise
Thanks for your reply.
Please keep me updated, what the BU figures out or what they suggest.
Thanks
Peter
... View more
Created by
pwenger
in Contact Center
in Contact Center
11-16-2018
08:17 AM
11-16-2018
08:17 AM
Hello
I created an Embedded Web App Gadget to integrate the mobile skill manager website into Finesse.
(BTW: I wonder why it is not integrated by default, because normally a supervisor uses this every day.)
This week I upgraded UCCX from 11.6.1 to 11.6.2 and installed the critical bugfixes end ES as well. Since the upgrade, the embedded Web App isn't loading anymore. In the browser I see something like "because it set 'x-frame-options' to 'sameorigin'.
This makes no sence to me, because the Gadget is running on the same UCCX as Finesse.
Regards
Peter
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Labels:
06-24-2018
10:58 PM
Hello
I'm running UCCX 11.6.
I created a script where the caller can record a message, this message will be sent as an attachment to a mailbox and then tries to reach 3 times an engineer on an external number with a specific amount of time between the calls. If none of these 3 calls is successful it will call the next engineer on a different external number. If the first engineer now calls back to confirm the call, how can I interrupt the script to go on calling the second engineer? What steps are required?
Regards
Peter
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Labels:
Created by
pwenger
in IP Telephony and Phones
in IP Telephony and Phones
09-06-2017
06:01 AM
09-06-2017
06:01 AM
rel1xx supported 100rel is default and no early-offer forced made no change, still no ringback tone. Regards Peter
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Created by
pwenger
in IP Telephony and Phones
in IP Telephony and Phones
09-06-2017
01:56 AM
09-06-2017
01:56 AM
Hello It doesn't matter if pass-thru content sdp is set or not, the caller has no ringback tone. Attached you find the traces you spoke before. Cheers Peter
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Created by
pwenger
in IP Telephony and Phones
in IP Telephony and Phones
09-05-2017
07:47 AM
09-05-2017
07:47 AM
Hello As you mentioned in the previous post I applied the bind commands and the pass-thru on the CUBE. Now I see no more the internal server error, but the caller has no ringbacktone. For this I changed the SIP Rel1XX Options parameter from disabled to Send PRACK if 1XX contains SDP. But it changed nothing, still no ringbacktone for certain dialed numbers. Do you have an idea what to change? Regards Peter
... View more
Created by
pwenger
in IP Telephony and Phones
in IP Telephony and Phones
09-04-2017
08:38 AM
09-04-2017
08:38 AM
Hello Abhay Find attached the traces for the following calls: working call: calling number: 0313067201 called number: 0319972357 not working call: calling number: 0313067201 called number: 0316333231 Interesting is, that there is an Voicemail behind the called number of the not working call and it's only not working for some numbers. Attached you find a snipset of the configuration as well. Thanks Peter
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Created by
pwenger
in IP Telephony and Phones
in IP Telephony and Phones
09-04-2017
06:45 AM
09-04-2017
06:45 AM
Hello Abhay Attached you find the traces you requested. Regards Peter
... View more
Created by
pwenger
in IP Telephony and Phones
in IP Telephony and Phones
09-04-2017
05:49 AM
09-04-2017
05:49 AM
Hello I have exactly the same problem and I wonder if you ever found a solution? If so, I appricate to share the solution for this problem. Thanks Peter
... View more
Created by
pwenger
in Contact Center
in Contact Center
10-30-2013
02:14 AM
10-30-2013
02:14 AM
Hi I'm running UCCX 8.5.1.11004-25 and I like to setup an E-Mail Queue. When I try to setup the connection to the Exchange 2010 I alway get the error message CDAUI2030 Invalid IMAP Server settings. The network connection to Exchange seems to be fine, as it works to establish a telnet connection on port 143. SSL/TLS are turned of in Exchange. My settings are the following: Mailboxaddress: servicedesk@maildomain.ch Mailbox User: r747 Domain of User r747: ad.maildomain.ch Does anyone know how the username in Desktop Administrator has to look like? What else might be the cause of this error? Is it nessesary to create a distribution group although I need only one mailbox? Regards Peter
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Labels:
Created by
pwenger
in Contact Center
in Contact Center
10-09-2013
12:43 PM
10-09-2013
12:43 PM
Hello When I try to enter the SMTP Server IP address in CDA I get the error CDAUI2000 An error has occurred. Contact technical support. Anyone had this error before or can give me a hint. I already restarted the engine service with no success. Regards Peter
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Labels:
07-18-2012
06:42 AM
Hi Ivan Please show the whole configuration. Might be, that you are matching a translation rule. Cheers Peter
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Created by
pwenger
in IP Telephony and Phones
in IP Telephony and Phones
07-11-2012
04:26 AM
07-11-2012
04:26 AM
Hi Niket It seems, that restarting IPVMS service solved the issue. Thanks for the hint! Cheers Peter
... View more
Created by
pwenger
in TelePresence and Video Infrastructure
07-24-2019
07-24-2019
HiAs the internal domain is diffrent than the outside domain I created a
CPL script and uploaded it ...
Created by
pwenger
in Contact Center
11-27-2018
11-27-2018
Hello Denise Do you already have an update regarding this issue or will
I have to open a TAC case fo...
Created by
pwenger
in Contact Center
11-19-2018
11-19-2018
Hi Denise Thanks for your reply. Please keep me updated, what the BU
figures out or what they sugges...
Created by
pwenger
in Contact Center
11-16-2018
11-16-2018
Hello I created an Embedded Web App Gadget to integrate the mobile skill
manager website into Finess...
06-24-2018
Hello I'm running UCCX 11.6. I created a script where the caller can
record a message, this message ...
09-06-2017
rel1xx supported 100rel is default and no early-offer forced made no
change, still no ringback tone....
09-06-2017
Hello It doesn't matter if pass-thru content sdp is set or not, the
caller has no ringback tone.Atta...
09-05-2017
Hello As you mentioned in the previous post I applied the bind commands
and the pass-thru on the CUB...
09-04-2017
Hello Abhay Find attached the traces for the following calls:working
call:calling number: 0313067201...
09-04-2017
Hello I have exactly the same problem and I wonder if you ever found a
solution?If so, I appricate t...
06-18-2017
Hello I also had this idea to record and activate first the personal
greeting, but it is still the s...
06-16-2017
Hello Rob, I made the test on a individual user. I made the test to set
the conversation to brief, b...
06-16-2017
Hi Rob! That was also my thought, but I had no success by unchecking
Callers Can Edit Messages and a...
Public Statistics
| Date Registered | 01-16-2003 12:43 AM |
| Date Last Visited | 07-26-2019 12:12 AM |
| Total Messages Posted | 200 |
| Total Helpful Votes Received | 26 |
Helpful Votes From
| User | Helpful Count |
|---|---|
| 8 | |
| 5 | |
| 3 | |
| 5 | |
| 5 |
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