About pwenger

pwenger · 01-22-2021

Does someone know if there are any plans to improve the display of contact photos or is this here https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/jabber-windows/116295-115295-technote-jabber-00.html still state of the art? Th...

pwenger · 10-06-2020

Hi Over MRA the only directory for Jabber is UDS.What attributes are searchable for Jabber in UDS? Are these the same attributes you see within the user configuration page in CUCM (userID, Last name, First name, Title, Departement, Manager and so on)...

pwenger · 04-21-2020

Hello I'm looking for information and documents (requirements, design and configuration guides) for a multidomain environment.This for Webex Teams and Webex Meetings. And what will be required if SSO has to be in place? What if userB@domainB.com need...

pwenger · 01-07-2020

Hello Is there a way to change the state (i.e not ready-afterwork) an agent has set manually within a UCCX 11.6 script to ready after a certain amount of time?The goal is to change the agent to ready automatically if the duration in a certain not rea...

pwenger · 12-19-2019

Hi Is it a normal behavior, that a call is assigned to an agent while he is still in the automatic work state?Is the automatic work status a kind of "ready" status for UCCX and the agent can be selected during the automatic work state? RegardsPeter

pwenger · 01-24-2021

HiIt is the same issue, as described in this thread: https://community.cisco.com/t5/collaboration-voice-and-video/jabber-displays-cached-contact-photo/ta-p/3118150 I wonder if there is something (Parameter) in Jabber to delete the photo cache to have...

pwenger · 04-27-2020

HiMake sure you have the latest ES installed, there are always a lot of bugs fixed and you may hitting CSCvp70270 or CSCvo62795.RegardsPeter

pwenger · 01-08-2020

Hi Marek Thanks!I'm absolutely not familiar with 3rd party gadgets and how to implement them. Do you have a guide what I have to configure to get this gadget up and running. RegardsPeter

pwenger · 12-19-2019

HiHave you ever found a solution for your problem?I'm facing exactly the same. Is it a bug?RegardsPeter

pwenger · 10-16-2019

HiWith the reporting statistic step you can get the value agent not ready.There is a drop down menue where you see agents logged in and normally it makes sense if you check both:logged in statistic and not ready agents.Hope this helpsPeter

Member Since	‎01-16-2003 12:43 AM
Date Last Visited	‎09-15-2022 10:51 PM
Posts	257
Total Helpful Votes Received	81

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User Activity

Jabber photo cache

Jabber UDS Directory Attributes over MRA

Webex multidomain requirements

UCCX 11.6: change state of agent within the script

UCCX 11.6.2 Call is assigned during automatic work state

Re: Jabber photo cache

Re: UCCX Agent stuck in Reserved State when call gets transfered (direct transfer)

Re: UCCX 11.6: change state of agent within the script

Re: UCCX Agent stuck in Reserved State when call gets transfered (direct transfer)

Re: UCCX 11.5 - Agent not getting call when becomes ready