Hi Marek Thanks! I'm absolutely not familiar with 3rd party gadgets and how to implement them. Do you have a guide what I have to configure to get this gadget up and running. Regards Peter
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Hello Is there a way to change the state (i.e not ready-afterwork) an agent has set manually within a UCCX 11.6 script to ready after a certain amount of time? The goal is to change the agent to ready automatically if the duration in a certain not ready(reason code) state is too long. Regards Peter
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Hi Is it a normal behavior, that a call is assigned to an agent while he is still in the automatic work state? Is the automatic work status a kind of "ready" status for UCCX and the agent can be selected during the automatic work state? Regards Peter
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Hi With the reporting statistic step you can get the value agent not ready.There is a drop down menue where you see agents logged in and normally it makes sense if you check both:logged in statistic and not ready agents. Hope this helps Peter
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Hello In the script that is working, are you checking the database if an angent is in ready state during the call is on hold? Regards Peter
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Hello What happens when you forward the call to an internal extension? You wrote, that the forwarded call never arrives on CUBE. So the cause must be on CUCM. Have you checked the forwarding calling search space? What is DNA (dialled number analyzer) showing you? What is the format of your calling number when you dial out and what is your ISP expecting? Regards Peter
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Hello I'm quite sure, the behavior to change this will be the same as with CUCM. Use the "set web-security" statements via CLI. Search for set web-security within this document: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/cli_ref/10_0_1/CUCM_BK_CBEED39F_00_cucm-cli-reference-guide-100/CUCM_BK_CBEED39F_00_cucm-cli-reference-guide-100_chapter_0110.html#CUCM_CL_S4787D02_00 Hope this helps Peter
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Hello Sascha So you set the busy-trigger to 1 or to 2?If it is set to 2 the 2nd call might end to the same phone, depending what distribution alghorythm you choosed. Regards Peter
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Hello Sascha It's not the max. calls parameter, that triggers the amount of calls, it's the busy trigger parameter. You'll find this one just above the max. calls. Regards Peter
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Hello Doug I'm sure you configured the expansion module in the Expansion Module Information section of your 8865 configuration page on CUCM. Is there enough power for the KEM? 8865+1KEM requires 802.3at PoE or a power cube4. Has the phone the required firmware (10.2(2) and later)? Regards Peter
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Hello Ton I grant you, there is no limit for extensions or it will be very much higher than the supported devices. Even the limit of the supported devices is a recommendation, meaning if you have more than those 200 devices the system might have some performance issues in some situations. The limit of those 200 users is related to the devices and the voicemail boxes you can have. So in example it will be possible, that you have 220 users, 180 devices and 200 voicemailboxes. The meaning of the limitations in the datasheet is, that every user has 1 phone with one extension and 1 mailbox, but it will be okay, if you have some phones with more than 1 extension. Conclusion: I recommend you, that you don't oversubscribe the 200 devices (phones, gateways, cti ports, cti route points, analog ports) and that you don't oversubscribe the 200 voicemailboxes. Regards Peter
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Hello Don't know where you saw, that the BE4K only supports 200 extensions. In the data sheet you see, that it supports up to 200 devices (phones, gateways, ata). https://www.cisco.com/c/en/us/products/collateral/unified-communications/business-edition-4000/datasheet-c78-738497.html Hope this helps Peter
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Hello It makes no sence to put 1 line in DND. To achieve your need, give every user a second line(not a shared line), add this line to a HuntGroup and then the user has the possiblity to login and logout directly on the phone. Hope this helps Peter
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