01-27-2012 01:17 AM - edited 03-16-2019 09:14 AM
Hello Folks
I have a query regarding VGs configured using SCCP and calling features.
We have local group pick up configured (ie: pickup local **1) - when the phones ring and the user goes off-hook and enters the pick up code the call isn't picked up right away. Instead, when the user replaces the handset the phone rings and the call is picked up when the user goes off-hook.
Is this normal behaviour for pick-up on a VG?
Also, does anyone know of a document detailing end user guides or operations manual for these calling features - I have looked high and low!
many thanks!
Solved! Go to Solution.
01-27-2012 06:06 AM
Hi Graham,
Can you please let us know what IOS the VG's are running as there was a bug
that caused this type of behavior back in the 12.4 train.
This doc does describe the use of these features pretty well
http://www.cisco.com/en/US/docs/ios/voice/fxs/configuration/guide/fxssccpsplmft.pdf
Cheers!
Rob
Please remember to tag your threads and help support "Teachers without Borders"
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01-27-2012 06:14 AM
Hi,
This sounds like the following paremater has not been set in the CUCM Call manager service
AutoCallPickupEnabled
must be set to True.
Regards
Alex
01-27-2012 06:06 AM
Hi Graham,
Can you please let us know what IOS the VG's are running as there was a bug
that caused this type of behavior back in the 12.4 train.
This doc does describe the use of these features pretty well
http://www.cisco.com/en/US/docs/ios/voice/fxs/configuration/guide/fxssccpsplmft.pdf
Cheers!
Rob
Please remember to tag your threads and help support "Teachers without Borders"
https://supportforums.cisco.com/community/netpro/idea-center/communityhelpingcommunity
01-27-2012 06:14 AM
Hi,
This sounds like the following paremater has not been set in the CUCM Call manager service
AutoCallPickupEnabled
must be set to True.
Regards
Alex
02-15-2012 08:41 AM
Thanks, Guys.
Yes, the AutoCallPickupEnabled did the trick.
Also, thanks Rob for the stcapp resource - I missed that on the CCO. Cheers!
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