Call queueing caller input

[0rsnaric]

With CUCM 10.5, is there a way to have a caller be prompted to continue holding, or leave a voicemail, once they've been "queued"?

I have it set up this way:

Caller dial 5099.  This is a directory number with voicemail.  The greeting says "thanks for calling, to leave a message, dial 1 at any time, otherwise please wait while we transfer you to a representative".  Caller input is accepted at this point.

Then they are transfered to a hunt pilot setup for queuing.  The queue is set to a maximum period of 5 minutes.  After 5 minutes they are set to "route call to" 5099. That sends them directly to voicemail, not the greeting.  I want them to go to the greeting where they would be prompted to dial 1 to leave a voicemail, or be sent back to the queue.

Any ideas on how to get from the hunt pilot, to a caller input prompt?

Thanks.

[moyo oyegunle · Accepted solution]

I think in this case you can do it from CUC(I assume this is your VM), by creating a forwarded call routing rule with a call handler that plays a greeting and accepts call input that transfers the call back to the cucm hunt pilot if they press another input number or don't press.

[0rsnaric]

Thanks. I missed the part where the call handler became the return path.  Works like a charm now!

[Venkatesh Perumal]

caller input prompt during the hold/queue can be configured in CUC or in Uccx, unfortunately not in CUCM.

-Venkatesh