08-19-2015 07:45 AM - edited 03-17-2019 04:02 AM
With CUCM 10.5, is there a way to have a caller be prompted to continue holding, or leave a voicemail, once they've been "queued"?
I have it set up this way:
Caller dial 5099. This is a directory number with voicemail. The greeting says "thanks for calling, to leave a message, dial 1 at any time, otherwise please wait while we transfer you to a representative". Caller input is accepted at this point.
Then they are transfered to a hunt pilot setup for queuing. The queue is set to a maximum period of 5 minutes. After 5 minutes they are set to "route call to" 5099. That sends them directly to voicemail, not the greeting. I want them to go to the greeting where they would be prompted to dial 1 to leave a voicemail, or be sent back to the queue.
Any ideas on how to get from the hunt pilot, to a caller input prompt?
Thanks.
Solved! Go to Solution.
08-19-2015 10:39 AM
I think in this case you can do it from CUC(I assume this is your VM), by creating a forwarded call routing rule with a call handler that plays a greeting and accepts call input that transfers the call back to the cucm hunt pilot if they press another input number or don't press.
08-19-2015 10:39 AM
I think in this case you can do it from CUC(I assume this is your VM), by creating a forwarded call routing rule with a call handler that plays a greeting and accepts call input that transfers the call back to the cucm hunt pilot if they press another input number or don't press.
08-20-2015 01:08 PM
Thanks. I missed the part where the call handler became the return path. Works like a charm now!
08-19-2015 10:50 AM
caller input prompt during the hold/queue can be configured in CUC or in Uccx, unfortunately not in CUCM.
-Venkatesh
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