cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
305
Views
0
Helpful
1
Replies

Call Recording can't start if External Phone Number Mask is not NULL

bankspb
Level 1
Level 1

Call Recording (SPAN less, via SIP Trunk) can't start if External Phone Number Mask is not NULL

1 Reply 1

Jonathan Schulenberg
Hall of Fame
Hall of Fame

Be sure the SIP trunk facing your recording server isn’t attempting to use EPNM (ie it isn’t checked on the Recording DN Route Pattern, Route group appearence on the Route List, or a Transformation Pattern on the Trunk.