Call transfer timeout

[atissmits]

I know that for some people this might be a strange person, but...

I received a call and the person asked me to transfer the call to a specific person. Since our phone system is Cisco IP Telephony I placed the person on hold, pressed "Transfer" button, then "Directories" button, then started to search of the person that the call should be transferred. I did not even find the person's name or phone number when I was cut off from the "Transfer" option. The person was still on hold and I could start the "Transfer" process from the beginning. Once I asked guys at the work they said that this is the first time that somebody has complained about this timeout issue. I know I am not the world's fastest type but the timeout occurred after about 10 sec.

My questions are these:

1. Is this a normal thing that the "Transfer" process gets cut off or "Timeouts" after 10 sec.?
2. Can this setting be changed?

Thanks for any help!

[William Bell]

Atis,

You are running into a timeout issue. When you start the transfer process, you essentially seizing a new  channel and placing a call. There are timeout settings in CUCM that are related to inter-digit timeouts. Namely:

Off-Hook to First Digit Timer. This is the max time (in ms) that CUCM will wait for the first digit to be presented after the off hook event. This is most likely the timer that is causing your woes. The transfer softkey triggers a new call and the CUCM is waiting for a digit. The timeout is not adequate enough for your workflow (searching via corp directory). The default value is 15000 (15s) and can be adjusted. It is system wide.

T302 Timer. This timer applies to inter-digit timeout AFTER the first digit is pressed. It is also 15000ms by default.

The two timers do not need to be the same.

HTH.

-Bill (http://ucguerrilla.com)

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