Callback not working on 7942

[bpatterson007]

Hi everyone,

I have a geographically separated user attempting to use the callback softkey on a 7942 phone. The feature is not working and another technician stated that it is not supported on CUCME and used this as a reference:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmesoftk.html#wp1033677 on Table 125.

Perhaps I am reading the column wrong as it was not clear to me if a 7942 using SCCP supports the Call Back feature. Any help would be great as I cannot find an answer through searching!

[Rob Huffman]

Hi Brian,

The 7942 should support Callback, but his only works for Internal  Extensions;

Callback-Requests callback notification when a busy called line becomes free.

Callback Busy Subscriber

This  feature allows callers who dial a busy extension number to request a  callback from the system when the called number is available. Callers  can also request callbacks for extensions that do not answer, and the  system will notify them after the called phone is next used.

There  can be only one callback request pending against a particular extension  number, although a caller can initiate more than one callback to  different numbers. If a caller attempts to place a callback request on a  number that already has a pending callback request, the caller hears a  fast-busy tone. If the called number has call forwarding enabled, the  callback request is placed against the final destination number.

No  configuration is required for this feature. To display a list of phones  that have pending callback requests, use the show ephone-dn callback  command.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmecover.html#wpmkr1128179

Cheers!

Rob

"And if I should fall behind
Wait for me" - Springsteen