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Caller ID characters missing in CUCM 8?

ryabutler
Level 1
Level 1

Hi,

I have an interesting issue in terms of caller-ID using a Cisco UCM 8 and a voice gateway.

Before we were using CCM 4.3 with a Cisco 2800 for the Voice Gateway via MGCP.

We moved to CUCM8 with the same voice gateway via MGCP.

Everything works, but the caller-ID for incoming calls cuts off some of the characters.

Using CCM 4.3 before we saw the incoming caller-ID as:

From: Johnathan Warnett

However ising CUCM8 we see the caller-ID as:

From: ohnathan Warne

It removes some of the characters as you can see.

It's the same PSTN provider and voice gateway.  What could be causing this on CUCM8?

THank you

-rya

1 Reply 1

Rob Huffman
Hall of Fame
Hall of Fame

Hi Rya,

Can you please check this good thread with a nice answer from Java

https://supportforums.cisco.com/message/3030245#3030245

Cheers!

Rob