10-27-2008 07:30 AM - edited 03-15-2019 02:11 PM
When accessing the auto attendant of an external organizations voice mail system, the caller input is not recognized. Tested using a a different ip phone and it works with no problem.
10-27-2008 07:57 AM
if it fails for PSTN calls check your DTMF settings as you might not be passing them to Unity
HTH
java
if this helps, please rate
11-04-2008 09:51 PM
Java,
WHERE/what setting would you check for DTMF? Dial Peers? DTMF Signalling method on SIP trunk? MTP Telephony Event Payload Type? Furthering your suggestion would be helpful.
Thanks.
11-05-2008 07:37 AM
first place to check is the dial-peers, or MGCP config depending on what protocol you're running
HTH
java
if this helps, please rate
09-21-2011 12:15 PM
Hello,
I know, this topic is old, however I did not found an aswer for this topic and I hope that my answer can help someone.
I Fix this problem using the below command under the dial-peer within the UC as destination:
=> dtmf-relay cisco-rtp rtp-nte digit-drop h245-signal h245-alphanumeric
Would be nice if someone can explain each one of the options above, anyway, this I'll fix the keypad input problem!
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