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caller name from our system

zrunner626
Level 1
Level 1

Couple weeks ago, we had reports that calls outbound to external clients were showing up as "Private" instead of our company name. We have not made any configuration changes however the carrier swears we are overriding the CNAM info with information we are sending out. Can anyone give me some ideas where or how to verify this on our system?

Call Manager version 12

ISR3945 gateways, IOS 15.7(3)M4b

H323 PRI 


thanks

3 Replies 3

Jaime Valencia
Cisco Employee
Cisco Employee

Start by debugging your GW and see the debugs for those calls, what are you sending in the SETUP message?

If it's the right info, then it's something between your telco and the other end doing that, as that is the last point over which you have any control.

If it's the wrong information, then you'd need to review the call flow in your system to find out where that might be coming from

HTH

java

if this helps, please rate

I did run debug voip ccapi inout already...included below to be thorough. I see the correct main number going out and below cc_api_call_setup_ind_common I see the "Calling Name" as blank but in the ccIFCallSetupRequest showing cisco-username=my name. Where does it pull that from and why is it being sent out?



Aug 15 10:53:31.361 CDT: vsacount in free is 4

Aug 15 10:54:07.584 CDT: //-1/007F83E87C04/CCAPI/cc_api_display_ie_subfields:

cc_api_call_setup_ind_common:

cisco-username=Daniel White

----- ccCallInfo IE subfields -----

cisco-ani=6153831000

cisco-anitype=0

cisco-aniplan=0

cisco-anipi=0

cisco-anisi=1

dest=96153389000

cisco-desttype=0

cisco-destplan=0

cisco-rdie=FFFFFFFF

cisco-rdn=

cisco-rdntype=-1

cisco-rdnplan=-1

cisco-rdnpi=-1

cisco-rdnsi=-1

cisco-redirectreason=-1 fwd_final_type =0

final_redirectNumber =

hunt_group_timeout =0



Aug 15 10:54:07.584 CDT: //-1/007F83E87C04/CCAPI/cc_api_call_setup_ind_common:

Interface=0x27C4093C, Call Info(

Calling Number=6153831000,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),

Called Number=96153389000(TON=Unknown, NPI=Unknown),

Calling Translated=FALSE, Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE,

Incoming Dial-peer=11131, Progress Indication=NULL(0), Calling IE Present=TRUE,

Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=2039

Aug 15 10:54:07.584 CDT: //-1/007F83E87C04/CCAPI/ccCheckClipClir:

In: Calling Number=6153831000(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)

Aug 15 10:54:07.584 CDT: //-1/007F83E87C04/CCAPI/ccCheckClipClir:

Out: Calling Number=6153831000(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)

Aug 15 10:54:07.584 CDT: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:



Aug 15 10:54:07.584 CDT: :cc_get_feature_vsa malloc success

Aug 15 10:54:07.584 CDT: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:



Aug 15 10:54:07.584 CDT: cc_get_feature_vsa count is 5

Aug 15 10:54:07.584 CDT: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:



Aug 15 10:54:07.584 CDT: :FEATURE_VSA attributes are: feature_name:0,feature_time:703699272,feature_id:2039

Aug 15 10:54:07.584 CDT: //2039/007F83E87C04/CCAPI/cc_api_call_setup_ind_common:

Set Up Event Sent;

Call Info(Calling Number=6153831000(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),

Called Number=96153389000(TON=Unknown, NPI=Unknown))

Aug 15 10:54:07.584 CDT: //2039/007F83E87C04/CCAPI/cc_process_call_setup_ind:

Event=0x283114E8

Aug 15 10:54:07.584 CDT: //-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:

Try with the demoted called number 96153389000

Aug 15 10:54:07.584 CDT: //2039/007F83E87C04/CCAPI/ccCallSetContext:

Context=0x29F1DFBC

Aug 15 10:54:07.584 CDT: //2039/007F83E87C04/CCAPI/cc_process_call_setup_ind:

>>>>CCAPI handed cid 2039 with tag 11131 to app "_ManagedAppProcess_Default"

Aug 15 10:54:07.584 CDT: //2039/007F83E87C04/CCAPI/ccCallProceeding:

Progress Indication=NULL(0)

Aug 15 10:54:07.584 CDT: //2039/007F83E87C04/CCAPI/ccCallSetupRequest:

Destination=, Calling IE Present=TRUE, Mode=0,

Outgoing Dial-peer=913, Params=0x29F26198, Progress Indication=NULL(0)

Aug 15 10:54:07.584 CDT: //2039/007F83E87C04/CCAPI/ccCheckClipClir:

In: Calling Number=6153831000(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)

Aug 15 10:54:07.584 CDT: //2039/007F83E87C04/CCAPI/ccCheckClipClir:

Out: Calling Number=6153831000(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)

Aug 15 10:54:07.584 CDT: //2039/007F83E87C04/CCAPI/ccCallSetupRequest:

Destination Pattern=9..........$, Called Number=96153389000, Digit Strip=TRUE

Aug 15 10:54:07.584 CDT: //2039/007F83E87C04/CCAPI/ccCallSetupRequest:

Calling Number=6153831000(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),

Called Number=96153389000(TON=Unknown, NPI=Unknown),

Redirect Number=, Display Info=Daniel White

Account Number=Daniel White, Final Destination Flag=TRUE,

Guid=007F83E8-1F80-51D5-7C04-CA040A010CC9, Outgoing Dial-peer=913

Aug 15 10:54:07.584 CDT: //2039/007F83E87C04/CCAPI/cc_api_display_ie_subfields:

ccCallSetupRequest:

cisco-username=Daniel White

----- ccCallInfo IE subfields -----

cisco-ani=6153831000

cisco-anitype=0

cisco-aniplan=0

cisco-anipi=0

cisco-anisi=1

dest=96153389000

cisco-desttype=0

cisco-destplan=0

cisco-rdie=FFFFFFFF

cisco-rdn=

cisco-rdntype=-1

cisco-rdnplan=-1

cisco-rdnpi=-1

cisco-rdnsi=-1

cisco-redirectreason=-1 fwd_final_type =0

final_redirectNumber =

hunt_group_timeout =0



Aug 15 10:54:07.584 CDT: //2039/007F83E87C04/CCAPI/ccIFCallSetupRequestPrivate:

Interface=0x2984C2EC, Interface Type=6, Destination=, Mode=0x0,

Call Params(Calling Number=6153831000,(Calling Name=Daniel White)(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),

Called Number=96153389000(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,

Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE, Outgoing Dial-peer=913, Call Count On=FALSE,

Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Application Call Id=)

Aug 15 10:54:07.584 CDT: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:



Aug 15 10:54:07.584 CDT: :cc_get_feature_vsa malloc success

Aug 15 10:54:07.584 CDT: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:



Aug 15 10:54:07.584 CDT: cc_get_feature_vsa count is 6

Aug 15 10:54:07.584 CDT: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:



Aug 15 10:54:07.584 CDT: :FEATURE_VSA attributes are: feature_name:0,feature_time:703699496,feature_id:2040

Aug 15 10:54:07.584 CDT: //2040/007F83E87C04/CCAPI/ccIFCallSetupRequestPrivate:

SPI Call Setup Request Is Success; Interface Type=6, FlowMode=1

Aug 15 10:54:07.584 CDT: //2040/007F83E87C04/CCAPI/ccCallSetContext:

Context=0x29F2614C

Aug 15 10:54:07.584 CDT: //2039/007F83E87C04/CCAPI/ccSaveDialpeerTag:

Outgoing Dial-peer=913

Aug 15 10:54:07.586 CDT: ISDN Se1/0:23 Q931: pak_private_number: Invalid type/plan 0x0 0x0 may be overriden; sw-type 3

Aug 15 10:54:07.586 CDT: ISDN Se1/0:23 Q931: pak_private_number: Invalid type/plan 0x0 0x0 may be overriden; sw-type 3

Aug 15 10:54:07.586 CDT: ISDN Se1/0:23 Q931: Sending SETUP callref = 0x029E callID = 0x821F switch = primary-5ess interface = User

Aug 15 10:54:07.586 CDT: ISDN Se1/0:23 Q931: TX -> SETUP pd = 8 callref = 0x029E

Bearer Capability i = 0x9090A2

Standard = CCITT

Transfer Capability = 3.1kHz Audio

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA98397

Exclusive, Channel 23

Calling Party Number i = 0x2181, '6153831000'

Plan:ISDN, Type:National

Called Party Number i = 0xA1, '6153389000'

Plan:ISDN, Type:National

Aug 15 10:54:07.598 CDT: ISDN Se1/0:23 Q931: RX <- CALL_PROC pd = 8 callref = 0x829E

Channel ID i = 0xA98397

Exclusive, Channel 23

Aug 15 10:54:07.598 CDT: //2040/007F83E87C04/CCAPI/cc_api_call_proceeding:

Interface=0x2984C2EC, Progress Indication=NULL(0)

Aug 15 10:54:09.264 CDT: ISDN Se1/0:23 Q931: RX <- ALERTING pd = 8 callref = 0x829E

Progress Ind i = 0x8188 - In-band info or appropriate now available

Aug 15 10:54:09.264 CDT: //2040/007F83E87C04/CCAPI/cc_api_call_alert:

Interface=0x2984C2EC, Progress Indication=INBAND(8), Signal Indication=SIGNAL RINGBACK(1)

Aug 15 10:54:09.264 CDT: //2040/007F83E87C04/CCAPI/cc_api_call_alert:

Call Entry(Retry Count=0, Responsed=TRUE)

Aug 15 10:54:09.264 CDT: //2039/007F83E87C04/CCAPI/ccCallAlert:

Progress Indication=INBAND(8), Signal Indication=SIGNAL RINGBACK(1)

Aug 15 10:54:09.264 CDT: //2039/007F83E87C04/CCAPI/ccCallAlert:

Call Entry(Responsed=TRUE, Alert Sent=TRUE)

Aug 15 10:54:09.264 CDT: //2040/007F83E87C04/CCAPI/cc_api_get_called_ccm_detected:

CallInfo(ccm detected=0)

Aug 15 10:54:09.264 CDT: //2039/007F83E87C04/CCAPI/ccConferenceCreate:

(confID=0xFFFFFFFF, callID1=0x7F7, gcid=0-0-0-0, tag=0x0)

Aug 15 10:54:09.264 CDT: //2040/007F83E87C04/CCAPI/ccConferenceCreate:

(confID=0xFFFFFFFF, callID2=0x7F8, gcid=0-0-0-0, tag=0x0)

Aug 15 10:54:09.264 CDT: //2039/007F83E87C04/CCAPI/ccConferenceCreate:

Conference Id=0xFFFFFFFF, Call Id1=2039, Call Id2=2040, Tag=0x0

Aug 15 10:54:09.264 CDT: //2039/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:



Aug 15 10:54:09.264 CDT: cc_api_get_xcode_stream : 4981

Aug 15 10:54:09.264 CDT: //2039/007F83E87C04/CCAPI/cc_api_bridge_done:

Conference Id=0x325, Source Interface=0x27C4093C, Source Call Id=2039,

Destination Call Id=2040, Disposition=0x0, Tag=0x0

Aug 15 10:54:09.264 CDT: //2040/007F83E87C04/CCAPI/cc_api_bridge_done:

Conference Id=0x325, Source Interface=0x2984C2EC, Source Call Id=2040,

Destination Call Id=2039, Disposition=0x0, Tag=0xFFFFFFFF

Aug 15 10:54:09.264 CDT: //2039/007F83E87C04/CCAPI/cc_generic_bridge_done:

Conference Id=0x325, Source Interface=0x2984C2EC, Source Call Id=2040,

Destination Call Id=2039, Disposition=0x0, Tag=0xFFFFFFFF

Aug 15 10:54:09.264 CDT: //2039/007F83E87C04/CCAPI/ccConferenceCreate:

Call Entry(Conference Id=0x325, Destination Call Id=2040)

Aug 15 10:54:09.264 CDT: //2040/007F83E87C04/CCAPI/ccConferenceCreate:

Call Entry(Conference Id=0x325, Destination Call Id=2039)

Aug 15 10:54:09.264 CDT: //2039/007F83E87C04/CCAPI/ccConferenceCreate:



Aug 15 10:54:09.264 CDT: confID:0x325; callEntry1 callID1:0x7F7, type:1; callEntry2 callID2:0x7F8, type:6



Aug 15 10:54:09.264 CDT: //2040/007F83E87C04/CCAPI/cc_api_caps_ind:



Aug 15 10:54:09.264 CDT: voice_rtp_nse_payload 0, voice_rtp_sse_payload 118 voice_sprt_payload 120

Aug 15 10:54:09.264 CDT: //2040/007F83E87C04/CCAPI/cc_api_caps_ind:



Aug 15 10:54:09.264 CDT: sprt_latency 200, sprt_retries 12

Aug 15 10:54:09.264 CDT: //2040/007F83E87C04/CCAPI/cc_api_caps_ind:

Destination Interface=0x27C4093C, Destination Call Id=2039, Source Call Id=2040,

Caps(Codec=0x1, Fax Rate=0x1, Fax Version:=0, Vad=0x1,

Modem=0x2, Codec Bytes=20, Signal Type=3)

Aug 15 10:54:09.264 CDT: //2040/007F83E87C04/CCAPI/cc_api_caps_ind:

Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),

Playout Max=1000(ms), Fax Nom=300(ms))

Aug 15 10:54:09.264 CDT: //2039/007F83E87C04/CCAPI/ccCallNotify:

Data Bitmask=0x7, Call Id=2039

Aug 15 10:54:09.264 CDT: //2040/007F83E87C04/CCAPI/cc_api_get_called_ccm_detected:

CallInfo(ccm detected=0)

Aug 15 10:54:09.264 CDT: //2039/007F83E87C04/CCAPI/cc_api_get_delay_xport:

CallInfo(delay xport=FALSE)

Aug 15 10:54:09.264 CDT: //2039/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:



Aug 15 10:54:09.264 CDT: cc_api_get_xcode_stream : 4981

Aug 15 10:54:09.264 CDT: //2039/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:



Aug 15 10:54:09.264 CDT: cc_api_get_xcode_stream : 4981

Aug 15 10:54:09.264 CDT: //2039/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:



Aug 15 10:54:09.264 CDT: cc_api_get_xcode_stream : 4981

Aug 15 10:54:09.264 CDT: //2039/007F83E87C04/CCAPI/cc_process_notify_bridge_done:

Conference Id=0x325, Call Id1=2039, Call Id2=2040

Aug 15 10:54:09.278 CDT: //2039/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:



Aug 15 10:54:09.278 CDT: cc_api_get_xcode_stream : 4981

Aug 15 10:54:09.278 CDT: //2039/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:



Aug 15 10:54:09.278 CDT: cc_api_get_xcode_stream : 4981

Aug 15 10:54:09.280 CDT: //2039/007F83E87C04/CCAPI/cc_api_caps_ind:



Aug 15 10:54:09.280 CDT: voice_rtp_nse_payload 100, voice_rtp_sse_payload 118 voice_sprt_payload 120

Aug 15 10:54:09.280 CDT: //2039/007F83E87C04/CCAPI/cc_api_caps_ind:



Aug 15 10:54:09.280 CDT: sprt_latency 200, sprt_retries 12

Aug 15 10:54:09.280 CDT: //2039/007F83E87C04/CCAPI/cc_api_caps_ind:

Destination Interface=0x2984C2EC, Destination Call Id=2040, Source Call Id=2039,

Caps(Codec=0x1, Fax Rate=0x80, Fax Version:=0, Vad=0x1,

Modem=0x0, Codec Bytes=160, Signal Type=2)

Aug 15 10:54:09.280 CDT: //2039/007F83E87C04/CCAPI/cc_api_caps_ind:

Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),

Playout Max=1000(ms), Fax Nom=300(ms))

Aug 15 10:54:09.280 CDT: //2039/007F83E87C04/CCAPI/cc_api_caps_ack:

Destination Interface=0x2984C2EC, Destination Call Id=2040, Source Call Id=2039,

Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_14400(0x80), Fax Version:=0, Vad=OFF(0x1),

Modem=OFF(0x0), Codec Bytes=160, Signal Type=2, Seq Num Start=172)

Aug 15 10:54:09.280 CDT: //2039/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:



Aug 15 10:54:09.280 CDT: cc_api_get_xcode_stream : 4981

Aug 15 10:54:09.280 CDT: //2040/007F83E87C04/CCAPI/cc_api_caps_ack:

Destination Interface=0x27C4093C, Destination Call Id=2039, Source Call Id=2040,

Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_14400(0x80), Fax Version:=0, Vad=OFF(0x1),

Modem=OFF(0x0), Codec Bytes=160, Signal Type=2, Seq Num Start=172)

Aug 15 10:54:09.280 CDT: //2040/007F83E87C04/CCAPI/cc_api_voice_mode_event:

Call Id=2040

Aug 15 10:54:09.280 CDT: //2040/007F83E87C04/CCAPI/cc_api_voice_mode_event:

Call Entry(Context=0x29F2614C)

Aug 15 10:54:09.280 CDT: //2039/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:



Aug 15 10:54:09.280 CDT: cc_api_get_xcode_stream : 4981

Aug 15 10:54:09.280 CDT: //2039/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:



Aug 15 10:54:09.280 CDT: cc_api_get_xcode_stream : 4981

Aug 15 10:54:09.280 CDT: //2039/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:



Aug 15 10:54:09.280 CDT: cc_api_get_xcode_stream : 4981

Aug 15 10:54:09.280 CDT: //2039/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:



Aug 15 10:54:09.280 CDT: cc_api_get_xcode_stream : 4981

Aug 15 10:54:09.280 CDT: //2039/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:



Aug 15 10:54:09.280 CDT: cc_api_get_xcode_stream : 4981

Aug 15 10:54:09.280 CDT: //2039/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:



Aug 15 10:54:09.280 CDT: cc_api_get_xcode_stream : 4981

Aug 15 10:54:20.664 CDT: ISDN Se1/0:23 Q931: RX <- CONNECT pd = 8 callref = 0x829E

Connected Number i = 0x8080, '6153389000'

Aug 15 10:54:20.664 CDT: ISDN Se1/0:23 Q931: TX -> CONNECT_ACK pd = 8 callref = 0x029E

Aug 15 10:54:20.664 CDT: //2040/007F83E87C04/CCAPI/cc_api_call_connected:

Interface=0x2984C2EC, Data Bitmask=0x1, Progress Indication=NULL(0),

Connection Handle=0

Aug 15 10:54:20.664 CDT: //2040/007F83E87C04/CCAPI/cc_api_call_connected:

Call Entry(Connected=TRUE, Responsed=TRUE, Retry Count=0)

Aug 15 10:54:20.664 CDT: //2039/007F83E87C04/CCAPI/ccCallConnect:

Progress Indication=NULL(0), Data Bitmask=0x1

Aug 15 10:54:20.664 CDT: //2040/007F83E87C04/CCAPI/cc_api_get_called_ccm_detected:

CallInfo(ccm detected=0)

Aug 15 10:54:20.664 CDT: //2039/007F83E87C04/CCAPI/ccCallConnect:

Call Entry(Connected=TRUE, Responsed=TRUE)

Aug 15 10:54:20.664 CDT: //2039/007F83E87C04/CCAPI/ccCallNotify:

Data Bitmask=0x7, Call Id=2039

Aug 15 10:54:20.664 CDT: //2040/007F83E87C04/CCAPI/cc_api_get_called_ccm_detected:

CallInfo(ccm detected=0)

Aug 15 10:54:20.664 CDT: //2039/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:



Aug 15 10:54:20.664 CDT: cc_api_get_xcode_stream : 4981

Aug 15 10:54:20.664 CDT: //2039/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:



Aug 15 10:54:20.664 CDT: cc_api_get_xcode_stream : 4981

Aug 15 10:54:20.664 CDT: //2039/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:



Aug 15 10:54:20.664 CDT: cc_api_get_xcode_stream : 4981

Aug 15 10:54:20.664 CDT: //2039/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:



Aug 15 10:54:20.664 CDT: cc_api_get_xcode_stream : 4981

Aug 15 10:54:20.664 CDT: //2039/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:



Aug 15 10:54:20.664 CDT: cc_api_get_xcode_stream : 4981

Aug 15 10:54:20.664 CDT: //2039/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:



Aug 15 10:54:20.664 CDT: cc_api_get_xcode_stream : 4981

Aug 15 10:54:20.664 CDT: //2039/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:



Aug 15 10:54:20.664 CDT: cc_api_get_xcode_stream : 4981

Aug 15 10:54:20.664 CDT: //2039/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:













Aug 15 10:54:33.325 CDT: //2039/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:



Aug 15 10:54:33.325 CDT: cc_api_get_xcode_stream : 4981

Aug 15 10:54:33.325 CDT: //2039/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:



Aug 15 10:54:33.325 CDT: cc_api_get_xcode_stream : 4981

Aug 15 10:54:33.337 CDT: //2039/007F83E87C04/CCAPI/cc_api_call_disconnected:

Cause Value=16, Interface=0x27C4093C, Call Id=2039

Aug 15 10:54:33.337 CDT: //2039/007F83E87C04/CCAPI/cc_api_call_disconnected:

Call Entry(Responsed=TRUE, Cause Value=16, Retry Count=0)

Aug 15 10:54:33.337 CDT: //2039/007F83E87C04/CCAPI/ccConferenceDestroy:

Conference Id=0x325, Tag=0x0

Aug 15 10:54:33.337 CDT: //2039/007F83E87C04/CCAPI/ccConferenceDestroy:



Aug 15 10:54:33.337 CDT: confID:0x325; callEntry1 callID1:0x7F7, type:1; callEntry2 callID2:0x7F8, type:6



Aug 15 10:54:33.337 CDT: //2039/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:



Aug 15 10:54:33.337 CDT: cc_api_get_xcode_stream : 4981

Aug 15 10:54:33.337 CDT: //2039/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:



Aug 15 10:54:33.337 CDT: cc_api_get_xcode_stream : 4981

Aug 15 10:54:33.337 CDT: //2039/007F83E87C04/CCAPI/cc_api_bridge_drop_done:

Conference Id=0x325, Source Interface=0x27C4093C, Source Call Id=2039,

Destination Call Id=2040, Disposition=0x0, Tag=0x0

Aug 15 10:54:33.337 CDT: //2040/007F83E87C04/CCAPI/cc_api_bridge_drop_done:

Conference Id=0x325, Source Interface=0x2984C2EC, Source Call Id=2040,

Destination Call Id=2039, Disposition=0x0, Tag=0x0

Aug 15 10:54:33.337 CDT: //2039/007F83E87C04/CCAPI/cc_generic_bridge_done:

Conference Id=0x325, Source Interface=0x2984C2EC, Source Call Id=2040,

Destination Call Id=2039, Disposition=0x0, Tag=0x0

Aug 15 10:54:33.337 CDT: //2039/007F83E87C04/CCAPI/ccCallDisconnect:

Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=16)

Aug 15 10:54:33.337 CDT: //2039/007F83E87C04/CCAPI/ccCallDisconnect:

Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16)

Aug 15 10:54:33.337 CDT: //2039/007F83E87C04/CCAPI/cc_api_get_transfer_info:

Transfer Number=NULL

Aug 15 10:54:33.337 CDT: //2040/007F83E87C04/CCAPI/ccCallDisconnect:

Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)

Aug 15 10:54:33.337 CDT: //2040/007F83E87C04/CCAPI/ccCallDisconnect:

Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16)

Aug 15 10:54:33.337 CDT: //2040/007F83E87C04/CCAPI/cc_api_get_transfer_info:

Transfer Number=NULL

Aug 15 10:54:33.343 CDT: //2039/007F83E87C04/CCAPI/cc_api_get_transfer_info:

Transfer Number=NULL

Aug 15 10:54:33.343 CDT: //2039/007F83E87C04/CCAPI/cc_api_call_disconnect_done:

Disposition=0, Interface=0x27C4093C, Tag=0x0, Call Id=2039,

Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)

Aug 15 10:54:33.343 CDT: //2039/007F83E87C04/CCAPI/cc_api_call_disconnect_done:

Call Disconnect Event Sent

Aug 15 10:54:33.343 CDT: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:



Aug 15 10:54:33.343 CDT: :cc_free_feature_vsa freeing 29F19940

Aug 15 10:54:33.343 CDT: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:



Aug 15 10:54:33.343 CDT: vsacount in free is 7

Aug 15 10:54:33.351 CDT: ISDN Se1/0:23 Q931: TX -> DISCONNECT pd = 8 callref = 0x029E

Cause i = 0x8090 - Normal call clearing

Aug 15 10:54:33.357 CDT: ISDN Se1/0:23 Q931: RX <- RELEASE pd = 8 callref = 0x829E

Aug 15 10:54:33.357 CDT: ISDN Se1/0:23 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x029E

Aug 15 10:54:33.359 CDT: //2040/007F83E87C04/CCAPI/cc_api_call_disconnect_done:

Disposition=0, Interface=0x2984C2EC, Tag=0x0, Call Id=2040,

Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)

Aug 15 10:54:33.359 CDT: //2040/007F83E87C04/CCAPI/cc_api_call_disconnect_done:

Call Disconnect Event Sent

Aug 15 10:54:33.359 CDT: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:



Aug 15 10:54:33.359 CDT: :cc_free_feature_vsa freeing 29F19A20

Aug 15 10:54:33.359 CDT: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:



Aug 15 10:54:33.359 CDT: vsacount in free is 6






zrunner626
Level 1
Level 1

I have also verfied these settings in Call Manager

Gateway 1: Primary Local Gateway, backup LD

Call Routing Information - Outbound Calls

Calling Party Presentation = Default

Caller ID DN = blank

Display IE Delivery = checked

 

Gateway2: Primary LD Gateway, backup Local

Call Routing Information - Outbound Calls

Calling Party Presentation = Default

Caller ID DN = blank

Display IE Delivery = UNchecked

 

Route Pattern - 10 digit local call

Calling Party Transformations

Calling Party Transform Mask = Main number

Prefix Digits = blank

Calling Line ID Presentation = Default

Calling Name Presentation = Default

*Same settings for LD Route Pattern

 

Route Lists

Use Calling Party's External Phone Num Mask = Default

Calling Part Transform Mask = blank

Prefix Digits = blank

Calling Party Number Type and Plan = Cisco CallManager