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caller number always displayed as "unknown caller"

toontech2000
Level 1
Level 1

‎11-16-2011 04:16 AM - edited ‎03-16-2019 08:05 AM

is there a setting that prevents a caller identity being displayed?

i've got one line which refuses to display the number of a caller, always shows up as "unknown caller".

using a 7960 phone on CUCM 7.

Regards

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3 Replies 3

Jaime Valencia
Cisco Employee
Cisco Employee

‎11-16-2011 05:23 AM

What's the call flow???

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate
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toontech2000
Level 1
Level 1
In response to Jaime Valencia

‎11-16-2011 05:41 AM

call flow?

the problem occurs when both external and internal numbers are calling him.

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Jaime Valencia
Cisco Employee
Cisco Employee
In response to toontech2000

‎11-16-2011 05:54 AM

Then I'd start by reviewing transformation and translation patterns for something that might be blocking the info.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate
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