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Enthusiast

Calling Party Transformation not applying to UCCX CTI Port

Hi,

When UCCX redirects a call to an external number the calling party transformations are not applying, and keeps display the CTI port caller ID.

I have attempted to use a translation pattern which I have used in the past, and also works on the current platform when calling the translation from a handset and/or voice mail.

Also attempted to to use a CSS on the SIP trunk level without luck.

DNA Reports that the Calling Party Transformation is applied.

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Beginner

Hi Heather, did you ever get assistance or a solution for this?
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