calling sip line from outside

[edwincharles]

dears,

any one can help, i have these config in my translation rules

incoming calls are working when i dial 2837555 from outside , but some are saying that when they call from certain numbers the number 2837555 it will be busy.

!

voice translation-rule 1

rule 1 /2837599/ /599/

rule 2 /2837595/ /595/

rule 3 /2837597/ /597/

rule 4 /2837598/ /598/

rule 5 /2837400/ /100/

rule 6 /2837596/ /596/

rule 7 /.*2837555/ /123/

rule 8 /^1\(.......$\)/ /9\1/

rule 9 /\(^5........$\)/ /90\1/

rule 10 /^9\(.*\)/ /\1/

rule 11 /^.*\(123\)/ /\1/

!

voice translation-rule 191

rule 1 /^599/ /2837599/

rule 2 /^596/ /2837596/

rule 3 /^595/ /2837595/

rule 4 /^597/ /2837597/

rule 5 /^598/ /2837598/

rule 6 /^3....\*\(.\)/ /\1/

rule 7 /^9\(.*\)/ /\1/

rule 8 /.../ /2837555/

!

!

voice translation-profile SIP-IN

translate calling 1

translate called 1

!

voice translation-profile TP_OUT_SIP

translate calling 191

translate called 191

!

[Ayodeji Okanlawon]

Hi,

Did you remove the previous wrong sip profile config because I can still see the wrong attribute sent to your provider..The one underlined is still there and this format is wrong.

s=SIP Call

c=IN IP4 10.196.106.122

t=0 0

sendrecv

a=sendrecv

Please ensure you do not have:

voice class sip-profile 1

response 200 sdp-header attribute add "sendrecv"

response 200 sdp-header attribute add "a=sendrecv"

That the only one you have is :

voice class sip-profile 1

response 200 sdp-header attribute add "a=sendrecv"

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[edwincharles]

                   hi,

thanks for the support sorry to say it didnt work, all other calls goes to aa, but the making call as early specified no. keeps on ringing

[Ayodeji Okanlawon]

Edwin,

Can you confirm that this number is your AA number 2837555

Also remove the voice profile configuration because your provider doesnt like it and is not responding to it.

Can you also confirm you have other AA numbers that are working..Is this just the only number that is not workinmg?

If you have other AA number that is working can you send  a trace for a working one?

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[edwincharles]

hi ,

2837555 is the only number

aa extn is 123

all other nos are configured for directline

[Ayodeji Okanlawon]

Edwin,

I have seen a similar problem with this particular sip provider for calls to AA on unity express. To confirm if you are having the same problem can you tell me what codec you use for direct calls? is it G711alaw.. You can send a trace for calls to direct line here so I can quickly have a look.

Can you also configure a test call such that your direct line uses G711ulaw to the provider.  Let me knoe if you need help with the config.

The problem is similar to what a user on this forum has with this same provider for calls going to CUE using g711ulaw.

So if you can do this tests and confirm then we can determine if your issue is similar

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"For the love of God is broader than the measure of man's mind And the heart of the Eternal is most wonderfully kind"

[edwincharles]

hi,

this is provided by the SIP line provider

Customer IP address= 10.196.106.122/30

STC IP Address =   10.196.106.121/30

Protocol= SIP

SIP Port = 5060

Transport Protocol=UDP

Voice Codec= G711 A-Law

DTMF = IN-Band DTMF with RFC2833

SIP Server IP address = 10.200.7.157

[Ayodeji Okanlawon]

So there is your problem..Your provider cant do G711ulaw. This is the only codec supported by Unity express. Have you confirmed that your phones are only doing G711alaw. This is important.

If this is the case you either speak to your provider or find another provider because calls to voicemail will not work and AA will not work.

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"For the love of God is broader than the measure of man's mind And the heart of the Eternal is most wonderfully kind"

[edwincharles]

hi,

but i dont have problem with any other nos calling me.

i am not getting the calls from the number  to 2835625

when i dial from 2835625 to my number 2837555, it gives a busy tone.

[Ayodeji Okanlawon]

Edwin,

Can you please aswer my questions. What codecs do your direct calls use? G711alaw or G711ulaw? Please answer.

I dont know what numbers you are talking about, bear in mind I dont know what your system config is like.  You said 2837555 is AA (Auot attendant) How is it your number again...I am confused..

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"For the love of God is broader than the measure of man's mind And the heart of the Eternal is most wonderfully kind"

[edwincharles]

hi,

can you please provide the config for test call such that your direct line uses G711ulaw to the provider.