cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

313
Views
0
Helpful
2
Replies
Beginner

Calls Made from CIPC failing after connect

Hi Everyone,

 

We are coming across an issue where a remote user via CIPC on VPN is calling an internal number but uses 10 digit dialing the problem is Call disconnects as soon as it is answered it disconnects also the CDR info for this call is a below -

origCause_value - 47

origCallTerminationOnBehalfOf - 13

destCallTerminationOnBehalfOf - 13

Call flow CIPC>>CUCM>>>CUBE>>>IP PHONE

Additional info -

Also 4 digit incoming / outgoing connects but there is no audio on first attempt and after dialing again second time it connects and audio is good

Issue is for 10 digit dialing to called party 6467064028 internal number calling party is 4048 and time of call is 01:14:27 PM

Other remote users with CIPC facing no issue.

Would appreciate any tips or suggestions of what could be the issue with this.

 

Thanks,

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Hi,Please make sure that

Hi,

Please make sure that 'Optimize for low bandwidth' is unchecked on CIPC Preferences. Check the following post for more details

https://supportforums.cisco.com/discussion/10676531/cipc-drops-calls-connect

Let us know if it helps.

Manish

2 REPLIES 2
Cisco Employee

Hi,Please make sure that

Hi,

Please make sure that 'Optimize for low bandwidth' is unchecked on CIPC Preferences. Check the following post for more details

https://supportforums.cisco.com/discussion/10676531/cipc-drops-calls-connect

Let us know if it helps.

Manish

Beginner

Awesome Thanks Manish, that

Awesome Thanks Manish, that did the trick, how I missed that!

CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards