Calls to a RP controlled by Genesys receives Busy Tone

[fteves123]

I have a 8.6 CM Cluster integrated with Genesys V8.

An agent receives a call through an Outbound Campaign and when he tries to make a conference call with a RP controlled by Genesys receives busy tone.

It does not happen with all the calls, lets say 50-50.

Conference call with any other number (not controlled by Genesys) works fine

Thanks

Fabian

[Murali_DS]

What is the max no of calls you have assigned in the RP u have created, if the max no if calls limit exceeds then we would receive the busy tone, also check in lean business hrs if it works perfectly.

[fteves123]

Hi, the max calls limit was not exceeded and I have the problem even after business hour.

Thank you for your answer!

[Murali_DS]

I believe the Codec negotiation issue on the VG/CUBE, please check the if the DSP are utilized completely  and the CODEC negotiation in the GW.