03-05-2015 11:21 PM - edited 03-17-2019 02:13 AM
Hi All,
I scratching my head over this one issue, got a new installation of H323 gateway in on of our site office in China. Managed to bring up the ISDN, however when i tried outgoing call i got Call Rejected message from "debug isdn q931". Note, incoming call is fine.
Here's the dial-peer config;
!
dial-peer voice 1 pots
description ** Default Inbound dial peer **
incoming called-number .
direct-inward-dial
!
dial-peer voice 10 pots
trunkgroup PRI_GROUP
description ** Default Outbound PSTN pattern **
destination-pattern 9.T
!
debug isdn q931 result;
Mar 6 07:00:35.302: ISDN Se0/0/0:15 Q931: Applying typeplan for sw-type 0x12 is 0x1 0x0, Calling num 28598260
Mar 6 07:00:35.302: ISDN Se0/0/0:15 Q931: Sending SETUP callref = 0x0095 callID = 0x8016 switch = primary-net5 interface = User
Mar 6 07:00:35.306: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8 callref = 0x0095
Bearer Capability i = 0x8090A3
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98381
Exclusive, Channel 1
Calling Party Number i = 0x1081, '28598260'
Plan:Unknown, Type:International
Called Party Number i = 0x80, '0060176065415'
Plan:Unknown, Type:Unknown
Mar 6 07:00:35.342: ISDN Se0/0/0:15 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x8095
Cause i = 0x8295 - Call rejected
Route pattern in CUCM;
9.!
Provide Outside Dial Tone
Anyone can shed a light here?
Solved! Go to Solution.
03-08-2015 07:21 PM
You need to speak to your telco to find out what exact combination of type, plan and how the number should be formatted so they accept the call, have you already done that?? If not, that's what you need to do.
03-08-2015 07:30 PM
It seems to be fine, but some telcos expect a certain combination of those fields to accept calls, some want you to tag the call as international and do not send what you would dial for the call to be recognized as international, just the number, in your case that would be just 60176065415
That's what you need to discuss with the telco, exactly what do they expect to accept the call.
03-06-2015 12:24 AM
Just a question - is it supposed to have 2 zeroes in called number when sending to PSTN? The row stating "0060176065415"...you don't need to remove some digits here?
BR,
Dragan
03-06-2015 12:28 AM
hi Dragan, thanks for feedback.
i'm not sure since normally in my country that's how make International call
00-country code-called party number
so in my case
00-60 (malaysia) - 176065415 (mobile number)
thanks,
Hidzwan
03-06-2015 12:38 AM
OK then it's fine formatting number...well according to this http://www.cisco.com/en/US/docs/internetworking/troubleshooting/guide/tr1917.html
it seems that that your PSTN provider is rejecting call for some unknown reason. Is there a way for you to speak with them? Maybe they are expecting some other digit? Can you dial that phone above from your mobile phone successfully? If you can then you are 100% sure that you are dialing right number so you must speak with them on this matter...
BR,
Dragan
03-06-2015 12:49 AM
Yes i can dial the above phone from my phone here in Malaysia through IDD call (through PSTN). And we also have tried call the China's IP phone using their local legacy phone there, also reachable.
So i conclude the incoming has no issue. The only problem is outgoing now. which I cant figure out. Maybe like u suggest, need to talk with their Telco.
regards,
hidzwan
03-08-2015 07:13 PM
bump for anyone who can share their experience of opinion on this.
03-08-2015 07:21 PM
You need to speak to your telco to find out what exact combination of type, plan and how the number should be formatted so they accept the call, have you already done that?? If not, that's what you need to do.
03-08-2015 07:26 PM
My field engineer on site still waiting the telco guy to come over. Thanks for the advice Jaime, will definitely clarify the number format with them. So, i take that there's no problem with my configuration right? It shall come down to Telco not accepting the call I reckon.
Meanwhile, if anyone ever had similar kind of experience in dealing with China Telecom, feel free to share it here for future reference as well.
03-08-2015 07:30 PM
It seems to be fine, but some telcos expect a certain combination of those fields to accept calls, some want you to tag the call as international and do not send what you would dial for the call to be recognized as international, just the number, in your case that would be just 60176065415
That's what you need to discuss with the telco, exactly what do they expect to accept the call.