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Camera is not paired with codec and may need a software upgrade. Please check camera to codec connection.

Al agregar un dispositivo de sala Room Kit Plus muestra el siguiente error:

Camera is not paired with codec and may need a software upgrade. Please check camera to codec connection.

Como puedo solucionarlo?

3 Replies 3

joeharb
Level 5
Level 5

Did you ever get a resolution to this issue?  We are having the same problems.

Thanks,

Joe

We resolved this by upgrading the codec, and powering down the quad camera and powering it back on...it then updated its firmware.

Thanks,

Joe

Sandro Nardi
Spotlight
Spotlight

Reboot, Downgrade, Upgrade.

Sometimes cameras got stuck in the upgrade process.

I my experience one of the action above usually solve the problem

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