We have a hunt group that has 6 extensions in.
It is setup so that ext 1 rings for 15 seconds then goes to ext 2, then ext 3 etc...
At the end it goes to voice mail
Is it possible when the calls gets to ext 6 that it then goes back to 1, then 2 etc...
No, best you can do is create more line groups and order them in the hunt list, but no way to keep someone indefnitely hunting.
if this helps, please rate
You could set the final destination to another hunt pilot and use the same hunt list in that as the first one. Then on the second you set the final destination to the first HP. In that way you should have a circular reference. Haven't tried it though, but in theory it should work.
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ROGER IS RIGHT!!
Except I just put the pilot DN for no answer destination in on the same pilot and it starts over.
Just to add another option to the good tips from Java & Roger (+5 guys!)
You can set up a second Line Group that contains the exact same DN's/Members and link this second Group in the Hunt List. If you require a third pass through the group then just repeat the configuration
Switch the rule on the first Line Group to, Try next Member;then try next Group in Hunt List.
This will then cycle through the members a second time (I just tested this out in our lab a little while back)
Let's say the members of the first Line Group Called Sales#1 are 3333,4444,5555 and 6666 then you create a second Line group called Sales#2 that contains 3333,4444,5555 and 6666 and Sales#3 that contains 3333,4444,5555 and 6666.
Include Sales#1,Sales#2 and Sales#3 in the Hunt List; and Switch the rule on the first Line Group to, Try next Member;then try next Group in Hunt List and Switch the rule on the Second Line Group to, Try next Member;then try next Group in Hunt List.
This will then cycle through the Members 3333,4444,5555 and 6666 three complete times.
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