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Beginner

Can A Hunt Group Keep Looping Around

Hi

We have a hunt group that has 6 extensions in.

It is setup so that ext 1 rings for 15 seconds then goes to ext 2, then ext 3 etc...

At the end it goes to voice mail

Is it possible when the calls gets to ext 6 that it then goes back to 1, then 2 etc...

thanks         

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4 REPLIES 4
Hall of Fame Cisco Employee

Can A Hunt Group Keep Looping Around

No, best you can do is create more line groups and order them in the hunt list, but no way to keep someone indefnitely hunting.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate
Rising star

Re: Can A Hunt Group Keep Looping Around

You could set the final destination to another hunt pilot and use the same hunt list in that as the first one. Then on the second you set the final destination to the first HP. In that way you should have a circular reference. Haven't tried it though, but in theory it should work.

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Beginner

Re: Can A Hunt Group Keep Looping Around

ROGER IS RIGHT!!

 

Except I just put the pilot DN for no answer destination in on the same pilot and it starts over.

 

Tested Perfect!

 

Thanks Roger

Hall of Fame Community Legend

Can A Hunt Group Keep Looping Around

Hi there,

Just to add another option to the good tips from Java & Roger (+5 guys!)

You can set up a second Line Group that contains the exact same  DN's/Members and link this second Group in the Hunt List. If you require  a third pass through the group then just repeat the configuration

Switch the rule on the first Line Group to, Try next Member;then try next Group in Hunt List.

This will then cycle through the members a second time (I just tested this out in our lab a little while back)

Let's say the members of the first Line Group Called Sales#1 are  3333,4444,5555 and 6666 then you create a second Line group called  Sales#2 that contains 3333,4444,5555 and 6666 and Sales#3 that contains  3333,4444,5555 and 6666.

Include  Sales#1,Sales#2 and Sales#3 in the Hunt List; and Switch the rule on  the first Line Group to, Try next Member;then try next Group in Hunt  List and Switch the rule on the Second Line Group to, Try next  Member;then try next Group in Hunt List.

This will then cycle through the Members 3333,4444,5555 and 6666 three complete times.

Cheers!

Rob

"When it comes to luck you make your own  " 

- Springsteen

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