Can't access Cisco Catalyst 2960-S 24PS-L console interface

[Thierry Landry BROU]

Hello All,

I purchased a Cisco Catalyst 2960-S 24PS-L two weeks backs. When I plug devices on ports, all the 24 ports remain switched off.

So I decided to connect mini-usb console cable to be sure that ports are enabled through putty software. Unfortunately, trying to access the interface, the following message appears "Unable to open connection to COM port. Unable to open serial port"

 Is anything wrong with the way I connected?

Note: running Cisco usb console driver 3.1 and PuTTY 0.67

[M02@rt37]

Hi,

is it the good number of the COM port?

By default is COM1.... check in your computeur configuration if your console cable is not in COM3 etc....

Best Regards,

If this helps, pelase rate.

Ben

[Dennis Mink]

device manager should tell you what com port is assiated with your usb console, then choose this com port in putty to serial connect, if correct, you should see screen output straight away