Can't receive FAX

fast5658659 · ‎01-07-2011

I am having issues with FAX. I am able to send FAX but can't receive it. When I connect analog phone to FXS port I am able to receive call but when I connect fax machine to FXS port the it wont receive fax.

!

voice translation-rule 8004

rule 1 /088FAXNumber/ /401/

!

voice translation-profile INCOMING_FAX

translate called 8004

!

voice-port 0/0/0

description **FAX machine FXS port**

cptone AU

timeouts ringing infinity

!

voice-port 0/1/1

description **FXO port**

supervisory disconnect dualtone mid-call

compand-type a-law

cptone AU

timeouts call-disconnect 3

timeouts wait-release 3

connection plar 401

impedance complex1

caller-id enable

!

dial-peer voice 2500 pots

destination-pattern 401

port 0/0/0

no sip-register

!

dial-peer voice 2501 pots

translation-profile incoming INCOMING_FAX

incoming called-number 088FAXNumber

direct-inward-dial

port 0/1/1

forward-digits all

no sip-register

!

dial-peer voice 1 pots

service stcapp

port 0/0/0

!

dial-peer voice 2 pots

service stcapp

port 0/0/1

!

dial-peer voice 3 pots

service stcapp

port 0/0/2

!

dial-peer voice 4 pots

service stcapp

port 0/0/3

!

ephone-dn 6 dual-line

number 401 no-reg both

description AnalogA

name AnalogA

!

fast5658659 · ‎01-07-2011

can anyone pls tell me what am missing in the config.. thanks

Marcel Ammann · ‎01-08-2011

Hello,

i can't see any failure in your configuration. Do you hear any faxtone, if you call from outside to the fax maschine?

Please try to configure a second fax maschine and send a fax internal.

Kind regards,

Marcel Ammann

fast5658659 · ‎01-08-2011

Hi Thanks for reply I can't here anything.. here is the debug voice ccapi inout output

FMC-UC520-VG#

002184: Jan 7 14:56:54.012 ACST: //-1/30A097D0853B/CCAPI/cc_api_display_ie_subfields:

cc_api_call_setup_ind_common:

cisco-username=

----- ccCallInfo IE subfields -----

cisco-ani=

cisco-anitype=0

cisco-aniplan=0

cisco-anipi=0

cisco-anisi=0

dest=401

cisco-desttype=0

cisco-destplan=0

cisco-rdie=FFFFFFFF

cisco-rdn=

cisco-lastrdn=

cisco-rdntype=0

cisco-rdnplan=0

cisco-rdnpi=0

cisco-rdnsi=0

cisco-redirectreason=0 fwd_final_type =0

final_redirectNumber =

hunt_group_timeout =0

002185: Jan 7 14:56:54.012 ACST: //-1/30A097D0853B/CCAPI/cc_api_call_setup_ind_common:

Interface=0x8794177C, Call Info(

Calling Number=,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),

Called Number=401(TON=Unknown, NPI=Unknown),

Calling Translated=FALSE, Subscriber Type Str=RegularLine, FinalDestinationFlag=TRUE,

Incoming Dial-peer=2501, Progress Indication=ORIGINATING

FMC-UC520-VG# SIDE IS NON ISDN(3), Calling IE Present=FALSE,

Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=-1

002186: Jan 7 14:56:54.012 ACST: //-1/30A097D0853B/CCAPI/ccCheckClipClir:

In: Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)

002187: Jan 7 14:56:54.012 ACST: //-1/30A097D0853B/CCAPI/ccCheckClipClir:

Out: Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)

002188: Jan 7 14:56:54.012 ACST: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

002189: Jan 7 14:56:54.016 ACST: :cc_get_feature_vsa malloc success

002190: Jan 7 14:56:54.016 ACST: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

002191: Jan 7 14:56:54.016 ACST: cc_get_feature_vsa count is 1

002192: Jan 7 14:56:54.016 ACST: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

002193: Jan 7 14:56:54.016 ACST: :FEATURE_VSA attributes are: feature_name:0,feature_time:2285774720,feature_id:436

002194: Jan 7 14:56:54.016 ACST: //436/30A097D0853B/CCAPI/cc_api_call_setup_ind_common:

Set Up Event Sent;

Call Info(Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),

Called Number=401(TON=Unknown, NPI=Unknown))

002195: Jan 7 14:56:54.016 ACST: //436/30A097D0853B/CCAPI/cc_process_call_setup_ind:

Event=0x878EE878

002196: Jan 7 14:56:54.016 ACST: //-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:

Try with the demoted called number 401

002197: Jan 7 14:56:54.020 ACST: //436/30A097D0853B/CCAPI/ccCallSetContext:

Context=0x85C34844

002198: Jan 7 14:56:54.020 ACST: //436/30A097D0853B/CCAPI/cc_process_call_setup_ind:

>>>>CCAPI handed cid 436 with tag 2501 to app "_ManagedAppProcess_Default"

002199: Jan 7 14:56:54.020 ACST: //436/30A097D0853B/CCAPI/ccCallProceeding:

Progress Indication=NULL(0)

002200: Jan 7 14:56:54.024 ACST: //-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:

Try with the demoted called number 401

002201: Jan 7 14:56:54.024 ACST: //-1/xxxxxxxxxxxx/CCAPI/cc_update_feature_vsa:

002202: Jan 7 14:56:54.024 ACST: : updating existing feature vsa

002203: Jan 7 14:56:54.024 ACST: //-1/xxxxxxxxxxxx/CCAPI/cc_update_feature_vsa:

002204: Jan 7 14:56:54.024 ACST: feature call basic

002205: Jan 7 14:56:54.028 ACST: //436/30A097D0853B/CCAPI/ccCallDisconnect:

Cause Value=17, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)

002206: Jan 7 14:56:54.028 ACST: //436/30A097D0853B/CCAPI/ccCallDisconnect:

Cause Value=17, Call Entry(Responsed=TRUE, Cause Value=17)

002207: Jan 7 14:56:54.028 ACST: //436/30A097D0853B/CCAPI/cc_api_get_transfer_info:

Transfer Number Is Null

002208: Jan 7 14:56:57.028 ACST: //436/30A097D0853B/CCAPI/cc_api_call_disconnect_done:

Disposition=0, Interface=0x8794177C, Tag=0x0, Call Id=436,

Call Entry(Disconnect Cause=17, Voice Class Cause Code=0, Retry Count=0)

002209: Jan 7 14:56:57.028 ACST: //436/30A097D0853B/CCAPI/cc_api_call_disconnect_done:

Call Disconnect Event Sent

002210: Jan 7 14:56:57.028 ACST: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

002211: Jan 7 14:56:57.028 ACST: :cc_free_feature_vsa freeing 883E2778

002212: Jan 7 14:56:57.028 ACST: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

002213: Jan 7 14:56:57.028 ACST: vsacount in free is 0

FMC-UC520-VG#

Marcel Ammann · ‎01-08-2011

Hello,

you get Disconnect Cause =17. It means that the user / fax is busy.

Please send the config and debug voice dialpeer inout.

Regards,

Marcel