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can't see 7962 on the device list

alessandro.dona
Level 3
Level 3

Hi guys,

i have call manager 4.2(3) sr2b.

I run cmterm-7942_7962-sccp.8-4-1SR1.exe on publishwr but a cant add a 7962 new phone because a i don't see it under device list.

Do i miss something?

thx...

Ale

2 Accepted Solutions

Accepted Solutions

iptuser55
Level 6
Level 6

You will need to download the dev pack to have CCM to recongise it as a type of handset- update the device defaults pages- need to check whether 4.2 supports it as well

View solution in original post

Rob Huffman
Hall of Fame
Hall of Fame

Hi Ale,

You would need at least Device Pack 4.1.65 which is compatible with CCM 4.2(3)SR2B

Cisco Unified CallManager Device Package 4.1(65.0) Release Notes

http://download-sj.cisco.com/cisco/crypto/3DES/voice/callmgr/4.1/ciscocm.4-1-DevPack-65.readme.htm

Use these release notes with a Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G or 7942G running SCCP or SIP firmware release 8.3(5).

The SCCP version of firmware release 8.3(5) is compatible with Cisco Unified Communications Manager releases 6.1 and 6.0, Cisco Unified CallManager releases 5.1, 4.3, 4.2, and 4.1.

Call Control compatibility

Supported in Cisco Unified Communications Manager Versions 4.1(3)sr5b, 4.2(3)sr2b, 4.3(1), 5.1.1(b), 5.1(2), 6.0(1) and greater

Supported in Cisco Unified Communications Express and SRST Version 4.1

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps379/ps8536/product_data_sheet0900aecd8069bd41.html

Hope this helps!

Rob

View solution in original post

2 Replies 2

iptuser55
Level 6
Level 6

You will need to download the dev pack to have CCM to recongise it as a type of handset- update the device defaults pages- need to check whether 4.2 supports it as well

Rob Huffman
Hall of Fame
Hall of Fame

Hi Ale,

You would need at least Device Pack 4.1.65 which is compatible with CCM 4.2(3)SR2B

Cisco Unified CallManager Device Package 4.1(65.0) Release Notes

http://download-sj.cisco.com/cisco/crypto/3DES/voice/callmgr/4.1/ciscocm.4-1-DevPack-65.readme.htm

Use these release notes with a Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G or 7942G running SCCP or SIP firmware release 8.3(5).

The SCCP version of firmware release 8.3(5) is compatible with Cisco Unified Communications Manager releases 6.1 and 6.0, Cisco Unified CallManager releases 5.1, 4.3, 4.2, and 4.1.

Call Control compatibility

Supported in Cisco Unified Communications Manager Versions 4.1(3)sr5b, 4.2(3)sr2b, 4.3(1), 5.1.1(b), 5.1(2), 6.0(1) and greater

Supported in Cisco Unified Communications Express and SRST Version 4.1

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps379/ps8536/product_data_sheet0900aecd8069bd41.html

Hope this helps!

Rob