Can't transfer external incomming call

[grinch182]

Good day.

I have an issue with transferring incoming call from PSTN. I'm using CME on UC560 platform. Sorry for not posting configuration (too big). Please tell which section should I post to help you understand situation. There are common configuration sections bellow.

Thanks for your help.

[yahsiel2004]

What issues are you having with transferring calls?

[grinch182]

The transfer button is not active (grey one)

[avinsrid]

Hi!

Is the ephone-dn configured for dual line ?

Regards,

Avinash

[yahsiel2004]

You have to add the key to the ephone-template assigned to the phone and under the telephony-service you have to add the transfer-system full-consult.


http://www.google.com/url?sa=t&source=web&cd=1&ved=0CDQQFjAA&url=http%3A%2F%2Fwww.cisco.com%2Fen%2FUS%2Fdocs%2Fvoice_ip_comm%2Fcucme%2Fsrnd%2Fdesign%2Fguide%2Fclproc.html&ei=3s26UfnuKeu70AHRt4HQCw&usg=AFQjCNHacIm_fPLqGDOOcrTcJAMbxMhzHg

Sent from Cisco Technical Support Android App

[grinch182]

Have you watched attached file with configuration? The command you suggesting already implemented.

[grinch182]

Problem solved. It was an error on 8th level of OSI model.

Thank you all for help.