Can you forward a forwarded call??

[philmartin79]

Cisco Call Manager 7.

We have a reception number in our Dubai office (6100) that is forwarded to Unity. I am not very knowledgable with Unity but can see a call handler called 'Dubai Reception' which points to a Hunt Pilot > Hunt Group > Hunt List consisting of 2 IP phones: 6105 and 6106.

So 6100 > Unity > Call Hander points to 18000 (hunt pilot > HL with 6105 and 6106 which are the main lines on 2 IP desk phones.

When the building is evacuated they try and divert 6105 to a mobile number or other office. If you ring 6105 direct then the divert works fine - but if you ring 6100 then the phone just rings and rings.

Is this because you cannot forward an already forwarded call? Is there anyway to do this?

All help and comments appreciated!

Phil

[Ayodeji Okanlawon · Accepted solution]

It is because you cant forward a call from an extension that is part of a hunt group, the call forward settings will be ignored.

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[philmartin79]

Thanks for confirming what I suspected.

Would this work?

6100 going into Unity > instead of diverting to the Hunt Pilot have it divert to one of the IP phones (6105 or 6106) > then when evacuated divert that phone to the other office.

[Ayodeji Okanlawon]

Yes that should work. SInce the call wont be going to a hunt group.

Please rate all useful posts

"opportunity is a haughty goddess who waste no time with those who are unprepared"