Cannot Access CUCM Publisher

support.jam1 · ‎08-14-2018

Hello Experts, I need some help in diagnosing a problem I am having in my environment.

I have 2 cucm a subscriber and a publisher. They were both working well until I realize that I can no longer login to the publisher via web portal, the error I got was: "connection failed".

Out of frustration, I hard restart the CUCM and now I cannot even get the web portal. It's telling me

"This site can’t be reached 192 .XX.XXX.X refused to connect.

I then tried to access the CUCM from CLI but when I entered the username and password it got this these messages(Attached file)

Can some please help me out here, I have researched a lot about the error but can't seem to pinpoint the issue. I need to get in the publisher to make some needed changes to the phones.

Specs details: System version: 7.1.3.30000-1

When I check the Unified CM overview I cannot see am=nything for the publisher because it's saying "Source has failed due to Tomcat on 192.XX.XXX.X being unreachable"

How else can I boot the publisher to at least try and run the web service(tomcat)

Any help is greatly appreciated.

Jerome BERTHIER · ‎08-14-2018

Hi

Please verify that network settings on the switch port in front of the publisher are correct.

As you cannot even ping the publisher, It may have crashed.

You can plug a keyboard and a screen on the server to see what is happening on console.

You can try the recovery tool to recover from some situation but cucm 7.1 is very old and EOS. The oldest version available is from 8.5 :

https://software.cisco.com/download/home/283423434/type/282074294/release/8.5%25281%2529

It might be simpliest to reinstall a new server and restore your last backup.

Good luck

support.jam1 · ‎08-14-2018

I can ping the publisher fine. no issue with pinging. unfortunately, I don't even have a backup as I recently inherited the site. If only I could get into it and create a backup. can the CUCM both from a disc if it is that the HD is dead? if yes, what OS can I look for?

support.jam1 · ‎08-14-2018

I have managed to get in via CLI as but all my services are showing status "STARTING" please see a print out:

admin:utils service list

Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
A Cisco DB[STARTING]
A Cisco DB Replicator[STARTING]
Cisco AMC Service[STARTING]
Cisco AXL Web Service[STARTING]
Cisco Audit Event Service[STARTING]
Cisco Bulk Provisioning Service[STARTING]
Cisco CAR Scheduler[STARTING]
Cisco CAR Web Service[STARTING]
Cisco CDP[STARTING]
Cisco CDP Agent[STARTING]
Cisco CDR Agent[STARTING]
Cisco CDR Repository Manager[STARTING]
Cisco CTIManager[STARTING]
Cisco CallManager[STARTING]
Cisco CallManager Admin[STARTING]
Cisco CallManager Attendant Console Server[STARTING]
Cisco CallManager Cisco IP Phone Services[STARTING]
Cisco CallManager Personal Directory[STARTING]
Cisco CallManager SNMP Service[STARTING]
Cisco CallManager Serviceability[STARTING]
Cisco CallManager Serviceability RTMT[STARTING]
Cisco Certificate Expiry Monitor[STARTING]
Cisco DRF Local[STARTING]
Cisco DRF Master[STARTING]
Cisco Database Layer Monitor[STARTING]
Cisco Dialed Number Analyzer[STARTING]
Cisco DirSync[STARTING]
Cisco Extended Functions[STARTING]
Cisco Extension Mobility[STARTING]
Cisco Extension Mobility Application[STARTING]
Cisco IP Manager Assistant[STARTING]
Cisco IP Voice Media Streaming App[STARTING]
Cisco License Manager[STARTING]
Cisco Log Partition Monitoring Tool[STARTING]
Cisco RIS Data Collector[STARTING]
Cisco RTMT Reporter Servlet[STARTING]
Cisco SOAP - CDRonDemand Service[STARTING]
Cisco Serviceability Reporter[STARTING]
Cisco Syslog Agent[STARTING]
Cisco Tftp[STARTING]
Cisco Tomcat[STARTING]
Cisco Tomcat Stats Servlet[STARTING]
Cisco Trace Collection Service[STARTING]
Cisco Trace Collection Servlet[STARTING]
Cisco UXL Web Service[STARTING]
Cisco WebDialer Web Service[STARTING]
Host Resources Agent[STARTING]
MIB2 Agent[STARTING]
Native Agent Adapter[STARTING]
SNMP Master Agent[STARTING]
SOAP -Log Collection APIs[STARTING]
SOAP -Performance Monitoring APIs[STARTING]
SOAP -Real-Time Service APIs[STARTING]
System Application Agent[STARTING]
Cisco CTL Provider[STOPPED] Service Not Activated
Cisco Certificate Authority Proxy Function[STOPPED] Service Not Activated
Cisco DHCP Monitor Service[STOPPED] Service Not Activated
Cisco Messaging Interface[STOPPED] Service Not Activated
Cisco TAPS Service[STOPPED] Service Not Activated
Cisco Unified Mobile Voice Access Service[STOPPED] Service Not Activated
Primary Node =true

admin:utils diagnose test

Log file: platform/log/diag1.log

Executed command unsuccessfully
touch: cannot touch `/etc/opt/cisco/install/hssi_api_state_file': Read-only file system
Traceback (most recent call last):
File "/usr/local/platform/cli_scripts/diagnostics/diag.py", line 585, in ?
main()
File "/usr/local/platform/cli_scripts/diagnostics/diag.py", line 568, in main
f = factory(argv[0], log_file, debug)
File "/usr/local/platform/cli_scripts/diagnostics/diag.py", line 182, in __init__
self.modules_import_list.append(__import__(self.modules_file_list[i]))
File "/usr/local/platform/cli_scripts/diagnostics/diag_0090_sdl_fragmentation.py", line 37, in ?
commandOutputFile=tempfile.mktemp(suffix='.diag')
File "/usr/lib/python2.3/tempfile.py", line 336, in mktemp
dir = gettempdir()
File "/usr/lib/python2.3/tempfile.py", line 242, in gettempdir
tempdir = _get_default_tempdir()
File "/usr/lib/python2.3/tempfile.py", line 188, in _get_default_tempdir
raise IOError, (_errno.ENOENT,
IOError: [Errno 2] No usable temporary directory found in ['/tmp', '/var/tmp', '/usr/tmp', '/usr/local/platform/cli_scripts/diagnostics']

Any idea why this is happening and how can i fix this. Please guys any help is greatly appreciated.

Jaime Valencia · ‎08-14-2018

Best you can do is reach out to your SE/AM and see if they can manage to get you the recovery disk for your version to try to fix it, if it doesn't work, you'll have to rebuild.

HTH

java

if this helps, please rate

Jerome BERTHIER · ‎08-15-2018

Hi

As you can see, the filesystem is mounted in read only.

So you might try to run fsck on this with the recovery tool I pointed.

I will be better to get the version 7.1 of this tool I guess.

If it doesn't work the hard drive is maybe damaged (or at least one of the two raid unit).

Regards