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Cannot Change Ringtones

avanwyk
Level 1
Level 1

We are having an issue now where we cannot change phones ringtones.

 

What happend was we had to install a new cop file so that our 8851 phones could see the 88xx KEM after uploading the cop file we restarted tftp services on our 2 TFTP servers. The KEM module now works but I have all my users unable to chnge the ringtone on their phones. We have a mix of phones which include the 8851,8861,7975 and 7841. What I have noticed is that if a ringtone was changed before the upgrade it is still available.

 

Any help with this would be appreciated.

Adrian

2 Replies 2

Jaime Valencia
Cisco Employee
Cisco Employee

Have you looked at TFTP logs or phone logs to see what's going on?

HTH

java

if this helps, please rate

I will check the Logs this Weekend as we are Renewing our TVS certificates.l