05-03-2018 09:29 AM - edited 03-17-2019 12:44 PM
We are having an issue now where we cannot change phones ringtones.
What happend was we had to install a new cop file so that our 8851 phones could see the 88xx KEM after uploading the cop file we restarted tftp services on our 2 TFTP servers. The KEM module now works but I have all my users unable to chnge the ringtone on their phones. We have a mix of phones which include the 8851,8861,7975 and 7841. What I have noticed is that if a ringtone was changed before the upgrade it is still available.
Any help with this would be appreciated.
Adrian
05-03-2018 02:25 PM
Have you looked at TFTP logs or phone logs to see what's going on?
05-04-2018 10:53 AM
I will check the Logs this Weekend as we are Renewing our TVS certificates.l
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