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Cannot seem to delete voice mailbox - phone is still lit up red

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ubergeek1
Level 1
Level 1

‎03-20-2014 06:47 PM - edited ‎03-16-2019 10:12 PM

I have CUCM and Unity both are 8.6 and I moved an extension and deleted the vm mailbox and vm on this extension.  The problem is the phone handset is still red even after unplugging it and reregistering the phone.  How can I fix this?  We dont need a voice mailbox on this extension.  Any help would be great.  Thanks

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Rob Huffman
Hall of Fame
Hall of Fame

‎03-21-2014 05:44 AM

Hi there,

 

I agree with Sreekanth (+5) smiley

 

In  CUCM look up the MW-Off number (Feature>Voicemail>Message  Waiting>Directory Number>Message Waiting Indicator Off )

 

This  will be a Directory Number like perhaps 2600. Go to the phone, press  the Line button, dial 2600 and the MWI Lamp/Icon will turn off.

 

Or if you need to do this via remote then you can temporarily re-create a mailbox for the DN in question. Get it set up, send a test message, listen to and delete the message, then wait a minute before deleting the mailbox and you should be good to go.

 

Cheers!

Rob