CDR Processing

[adamgibs7]

Dears,

I get the attached error  whenever I browse to  the CDR page, the CDR were stopped internally by sending to the billing system when I restart the CDR service it started sending to the billing system but the no's of error records and data records keep on increasing and it pop-up whenever I browse to  the CDR page, Hence this pop-up was not seen before to me it was working fine from so many years recently it started giving issues

I have seen many post but I am not sure these will help.

error code 10021

https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-version-50/100465-cdr-cmr-error.html#Problem2

https://supportforums.cisco.com/t5/collaboration-voice-and-video/troubleshooting-cdr/ta-p/3117504#toc-hId--1458279722

Thanks

[Brandon Buffin]

What version of CUCM? When is your DRS backup running? There is a bug that causes the CDR loading process to be interrupted when a DRS backup starts. See link below.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCsy90529/?referring_site=bugquickviewredir

Brandon

[adamgibs7]

Dear

The version is 11.5 and The DRS back up runs in the night 2:00 AM

thanks