Cdr reporting

[SwathyEdayath]

Hi Team,

We are running CUCM System version: 11.0.1.20000-2. When I pull CDR report data it contains data only till 10 am. All suggested configuration looks fine in cucm . Kindly help. PFA warning CDR message missing today's data.

[Manish Gogna]

Is the CDR data till 10:00 AM on a daily basis or is it only for today? Were the reports working fine earlier? Can you check if CDR's are being created an processed properly as per the following doc

https://supportforums.cisco.com/document/55821/troubleshooting-cdr

HTH

Manish

[SwathyEdayath]

Hi Manish,

Thank you for your prompt reply .

There were data missing in each day report for multiple extensions . and no data available from yesterday 10 am on wards for all extensions . Issue has been resolved when I followed below procedure .

• Disable the "CDR Enabled Flag" parameter in all the servers in your cluster.
• Restart the "Cisco CDR Agent" service in all the servers in your cluster.
• Restart the "Cisco CDR Repository Manager" service in the publisher server.
• Restart the "Cisco Database Layer Monitor" service in all the servers in  your cluster.
• Enable again the "CDR Enabled Flag" parameter in all the servers in your  cluster.

Regards

swathy