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CDR

John.McCartney1
Level 1
Level 1

I just found out that my primary SUB's (2 diff clusters) doesn't have CDR flag enabled, PUB does and the secondary SUB's. Phones are registered to primary SUBs. I think I know the answer but if I turn it on for my primary SUB's now and wait for a while - I should or shouldn't see records for calls from weeks past, ie will it enable the flag so I could see them, or will it only show records from the point in time I enabled it?

 

I am seeing some records in CDR just not everything I think that is being generated, ie we have users with Line-1prime line and Line-2 for Agent calls (Contact Center).

 

Thanks.

1 Accepted Solution

Accepted Solutions

Jaime Valencia
Cisco Employee
Cisco Employee

CDR starts working from the moment you change the flag to enabled, not before that.

HTH

java

if this helps, please rate

View solution in original post

1 Reply 1

Jaime Valencia
Cisco Employee
Cisco Employee

CDR starts working from the moment you change the flag to enabled, not before that.

HTH

java

if this helps, please rate