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I have a strange issue that started happening with newer Lenovo T14 Gen2 PC's with IPC (yes we still use that app). We had issues with some newer Lenovo's and could get around them by using an older version of IPC v8.6.6.0 instead of v8.6.6.17. Now b...
A internal group that we support has a dashboard comprised of Live Data reports. One day last week the values in the dashboard went to "0" and then recovered. I suspect a network issue was involved and hasn't happened since. How would you verify this...
When an attendant places the console into Emergency mode for all queues what does that visually look like to other attendants in the environment? I've talked with TAC and the provided me with documentation but I still don't know what it looks like fo...
I have an error that keeps coming up when creating a formula in an IF element. I keep getting the error: "Unexpected token: less than" Do you want o ignore this error for now?
Here is my formula I'm trying to use which will test to see if the day i...
We resolved our issue with outbound calls from India being out of sync in Calabrio recordings. We had to determine the voip dial-peer used by outbound calls and then to add 'no vad' to it. Hopefully this helps someone else.
We are moving to Jabber from Cisco IPC and are now experiencing issues with outbound calls but only for a narrow type of call. India users making outbound calls using Calabrio recordings are out of sync and are the same symptoms mentioned above. Inbo...
So it works by making a change in:
Config manager - Add your - Reason code listCTIOS server regedit for "HKEY_LOCAL_MACHINE/Ctios/CTIOS_instance name/Server/Agent/ReasonCodes/NotReady"Are there any services that need to be re-started on CTIOS serv...
